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Help files give error message

New Here ,
Dec 30, 2019

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I recently reinstalled my CS5 Design Premium in a new Computer.  When I opened Dreamweaver and tried to go to the Dreamweaver Help files, I got a message that "the help system cannot be launched because the help folder is missing".  Does anyone know how to get that folder onto my computer?  I am using Windows 10, and downloaded the installation file for CS5 that an Adobe tech sent me a link to, but they apparently didn't want to provide any more support than that and referred me to the forum.

 

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Adobe Customer Care agents are not allowed to help users with Creative Suite anymore.   Missing help files are nothing new.  Adobe switched to online help years ago.  Unfortunately, that isn't much "help" to legacy product users because the articles are focused on Creative Cloud, not Creative Suite.  

https://helpx.adobe.com/support/dreamweaver.html

 

I think Adobe are sending a clear message to their users.  Creative Suite has no future and it really is time to switch to modern software, especially on the web which stands still for no one.   

 

Happy 2020!

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Download install and licensing, Error

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Help files give error message

New Here ,
Dec 30, 2019

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I recently reinstalled my CS5 Design Premium in a new Computer.  When I opened Dreamweaver and tried to go to the Dreamweaver Help files, I got a message that "the help system cannot be launched because the help folder is missing".  Does anyone know how to get that folder onto my computer?  I am using Windows 10, and downloaded the installation file for CS5 that an Adobe tech sent me a link to, but they apparently didn't want to provide any more support than that and referred me to the forum.

 

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Adobe Customer Care agents are not allowed to help users with Creative Suite anymore.   Missing help files are nothing new.  Adobe switched to online help years ago.  Unfortunately, that isn't much "help" to legacy product users because the articles are focused on Creative Cloud, not Creative Suite.  

https://helpx.adobe.com/support/dreamweaver.html

 

I think Adobe are sending a clear message to their users.  Creative Suite has no future and it really is time to switch to modern software, especially on the web which stands still for no one.   

 

Happy 2020!

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Download install and licensing, Error

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323

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Dec 30, 2019 0
Adobe Community Professional ,
Dec 30, 2019

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This may help: https://helpx.adobe.com/archive/dreamweaver/dreamweaver-cs5-5-troubleshooting.pdf

 

Edit: I just tried and the help pages are non-existent. This points to the fact that CS5 is no linger supported.


Ben

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Adobe Community Professional ,
Dec 31, 2019

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Adobe Customer Care agents are not allowed to help users with Creative Suite anymore.   Missing help files are nothing new.  Adobe switched to online help years ago.  Unfortunately, that isn't much "help" to legacy product users because the articles are focused on Creative Cloud, not Creative Suite.  

https://helpx.adobe.com/support/dreamweaver.html

 

I think Adobe are sending a clear message to their users.  Creative Suite has no future and it really is time to switch to modern software, especially on the web which stands still for no one.   

 

Happy 2020!

Nancy O'Shea, ACP
Alt-Web.com

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