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Incompatibility

New Here ,
Apr 02, 2020

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Hi,

 

I have a user who is running Windows 8 version 6.3(build 6300) but when they go to download it from the cloud it says its incompaitible.

 

Is there a way to download an older version?

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Win10 Creator's Update or higher is required now.

 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud Desktop App + all other apps you intend to use.  Min-requirements vary by product.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

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Incompatibility

New Here ,
Apr 02, 2020

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Hi,

 

I have a user who is running Windows 8 version 6.3(build 6300) but when they go to download it from the cloud it says its incompaitible.

 

Is there a way to download an older version?

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Win10 Creator's Update or higher is required now.

 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud Desktop App + all other apps you intend to use.  Min-requirements vary by product.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

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Apr 02, 2020 0
Enthusiast ,
Apr 02, 2020

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Microsoft ceased support of Windows 8 in January 2018--two years ago--which is why the error message is being received. Your user would best be advised to upgrade to the current Windows 10 which is constantly upgraded to combat trojans and other malware.

 

Chris

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Apr 02, 2020 0
Adobe Community Professional ,
Apr 02, 2020

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Win10 Creator's Update or higher is required now.

 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud Desktop App + all other apps you intend to use.  Min-requirements vary by product.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 02, 2020 0
Adobe Community Professional ,
Apr 02, 2020

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If your user runs the 64-bit version of Windows 8, there should be no problem with installation and running the program.


Ben

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Apr 02, 2020 0
Adobe Community Professional ,
Apr 03, 2020

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The latest Creative Cloud app (5.x) and DW 2020 won't run on Windows 8. Sorry.   See screenshots.

 

image.png

image.png

 

 

 

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 03, 2020 0
Adobe Community Professional ,
Apr 03, 2020

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@Nancy,there is little difference between the 64-bit versions of W7(updated) and W8. I have not tried running the pogram on W8, but I see no reason why it wouldn't. I think that W8 was erroneously ommitted from the articles that you posted.


Ben

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Apr 03, 2020 0
Adobe Community Professional ,
Apr 04, 2020

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In case you missed the announcemnet Ben,  Adobe ended support for Win 8, 8.1 and El Capitan last year. The Creative Cloud installers will abort when those OSs are detected.

https://helpx.adobe.com/download-install/kb/os-support-for-cc-2019-apps.html

 

And finding pre-2019 installers is next to impossible since the new version policy went into effect.

Adobe really wants people using the latest generation technologies which are only found in the latest versions of CC.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 04, 2020 1
Adobe Community Professional ,
Apr 04, 2020

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Wow, did not know this. Never too old to learn.

 

It is amazing to note that other IDE's do not have that problem, que sera, sera

 


Ben

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Apr 04, 2020 0