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Repeatable JavaScript error when trying to save preferences

New Here ,
Sep 18, 2018 Sep 18, 2018

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Two days ago, I opened DW18CC and my window was back to the white default view. I went into prefs to change it and every time I clicked "apply", It would get 3 pop ups saying "While executing onLoad in writePreference.htm, a JavaScript error occurred." I cannot change any of my preferences without the errors.

I checked the log at C:\Users\[XXXX]\AppData\Roaming\Adobe\Dreamweaver CC 2018\en_US\Configuration\Logs and saw (yes, the log has spelling errors):

JS Error:

Folder is not defined

filename: ignore

lineno: 127

JS Error:

Could not exceute script

JS Error:

logFile.open is not a function

filename: ignore

lineno: 227

JS Error:

Could not exceute script

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

I have tried deleting my caches, cloud sync folder, my workspaces, and followed the "troubleshooting JavaScript errors" page on Adobe's site. Nothing seems to help.

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correct answers 1 Correct answer

Mentor , Sep 18, 2018 Sep 18, 2018

Then your simplest best option might be an uninstall/reinstall.

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Mentor ,
Sep 18, 2018 Sep 18, 2018

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Is your language preference for the Creative Cloud English: North American, or English: International?

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New Here ,
Sep 18, 2018 Sep 18, 2018

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Currently set as English (North America)

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Mentor ,
Sep 18, 2018 Sep 18, 2018

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Then your simplest best option might be an uninstall/reinstall.

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New Here ,
Sep 18, 2018 Sep 18, 2018

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Thank you for your help, I really appreciate you taking time out of your day to fix Adobe's issue. Seems to have fixed it.

Just really annoying to have something I'm paying $30mo for suddenly not work as it always has.

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