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Repeatable JavaScript error when trying to save preferences

New Here ,
Sep 18, 2018

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Two days ago, I opened DW18CC and my window was back to the white default view. I went into prefs to change it and every time I clicked "apply", It would get 3 pop ups saying "While executing onLoad in writePreference.htm, a JavaScript error occurred." I cannot change any of my preferences without the errors.

I checked the log at C:\Users\[XXXX]\AppData\Roaming\Adobe\Dreamweaver CC 2018\en_US\Configuration\Logs and saw (yes, the log has spelling errors):

JS Error:

Folder is not defined

filename: ignore

lineno: 127

JS Error:

Could not exceute script

JS Error:

logFile.open is not a function

filename: ignore

lineno: 227

JS Error:

Could not exceute script

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

I have tried deleting my caches, cloud sync folder, my workspaces, and followed the "troubleshooting JavaScript errors" page on Adobe's site. Nothing seems to help.

Message was edited

Then your simplest best option might be an uninstall/reinstall.

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Repeatable JavaScript error when trying to save preferences

New Here ,
Sep 18, 2018

Copy link to clipboard

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Two days ago, I opened DW18CC and my window was back to the white default view. I went into prefs to change it and every time I clicked "apply", It would get 3 pop ups saying "While executing onLoad in writePreference.htm, a JavaScript error occurred." I cannot change any of my preferences without the errors.

I checked the log at C:\Users\[XXXX]\AppData\Roaming\Adobe\Dreamweaver CC 2018\en_US\Configuration\Logs and saw (yes, the log has spelling errors):

JS Error:

Folder is not defined

filename: ignore

lineno: 127

JS Error:

Could not exceute script

JS Error:

logFile.open is not a function

filename: ignore

lineno: 227

JS Error:

Could not exceute script

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

While executing onLoad in writePreference.htm, a JavaScript error occurred.

I have tried deleting my caches, cloud sync folder, my workspaces, and followed the "troubleshooting JavaScript errors" page on Adobe's site. Nothing seems to help.

Message was edited

Then your simplest best option might be an uninstall/reinstall.

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191

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Sep 18, 2018 0
Mentor ,
Sep 18, 2018

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Is your language preference for the Creative Cloud English: North American, or English: International?

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Sep 18, 2018 0
New Here ,
Sep 18, 2018

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Currently set as English (North America)

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Sep 18, 2018 0
Mentor ,
Sep 18, 2018

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Then your simplest best option might be an uninstall/reinstall.

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Sep 18, 2018 1
New Here ,
Sep 18, 2018

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Thank you for your help, I really appreciate you taking time out of your day to fix Adobe's issue. Seems to have fixed it.

Just really annoying to have something I'm paying $30mo for suddenly not work as it always has.

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Sep 18, 2018 0