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SUDDENLY first time ever cannot "PUT" or even access

Engaged ,
Apr 23, 2018

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I have never had to do this and cannot even upload to my site now

cuz nothing happens in response except error.  Now what?

Thanks anyone !

DW 18.1  b 10155

Screen Shot 2018-04-23 at 1.51.49 PM.png

Screen Shot 2018-04-23 at 1.52.10 PM.png

sierra.png

Hi,

Thanks for reporting. We are aware of this issue and looking into it.

Will update you on this thread once the bug is fixed. Thanks for your patience.

Thanks

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SUDDENLY first time ever cannot "PUT" or even access

Engaged ,
Apr 23, 2018

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I have never had to do this and cannot even upload to my site now

cuz nothing happens in response except error.  Now what?

Thanks anyone !

DW 18.1  b 10155

Screen Shot 2018-04-23 at 1.51.49 PM.png

Screen Shot 2018-04-23 at 1.52.10 PM.png

sierra.png

Hi,

Thanks for reporting. We are aware of this issue and looking into it.

Will update you on this thread once the bug is fixed. Thanks for your patience.

Thanks

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Apr 23, 2018 0
Adobe Community Professional ,
Apr 23, 2018

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It's a Mac problem.  Contact Apple support.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 23, 2018 0
Engaged ,
Apr 23, 2018

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ok thanks.

How do you know that?

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Apr 23, 2018 0
Adobe Community Professional ,
Apr 23, 2018

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See Preran's reply #14 below for the latest on this.

Re: Adobe Dreamweaver CC 2018 wants to use your confidential stored in " " in your keychain

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 23, 2018 0
Adobe Community Professional ,
Apr 23, 2018

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Since this seems to have cropped up with 2018.1, it may be worth trying an older version of DW.

You can have all major releases of cloud versions installed on the same machines at the same time under a single subscription, they just won't run concurrently. To download and install an older version...

1. Open the CC Desktop App
2. Click the Apps Tab
3. Click the small arrow next to DW's button
4. Choose Other Versions
5. Click and install a more stable version, like CC2015

If it works from there, at least you'll be able to update your site without the Mac constantly popping up the Allow/Deny prompt. hopefully Adobe and/or Apple can get to the bottom of it.

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Apr 23, 2018 0
Adobe Community Professional ,
Apr 23, 2018

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To add to what Jon suggested (reverting to an older version), you could try connecting to server with Filezilla FTP client.   It's free.

https://filezilla-project.org/download.php?show_all=1

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 23, 2018 0
Engaged ,
Apr 23, 2018

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What am I supposed to do with that?

Went to 18.0 b10136 NO success.

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Apr 23, 2018 0
Adobe Community Professional ,
Apr 23, 2018

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That sounds logical because it is a keychain problem. Google the issue or go to How to Resolve Mac OS X Keychain Problems – Queens University of Charlotte


Ben

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Apr 23, 2018 1
Adobe Employee ,
Apr 23, 2018

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Hi,

Thanks for reporting. We are aware of this issue and looking into it.

Will update you on this thread once the bug is fixed. Thanks for your patience.

Thanks

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Apr 23, 2018 0
Engaged ,
May 01, 2018

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It has been an entire week now and I have no access to my own site.

I dont even know what to try.  Cannot upload files for clients.

DW 18.1  b 10155

Screen Shot 2018-05-01 at 8.43.39 AM.png

sierra.png

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May 01, 2018 0
Adobe Community Professional ,
May 01, 2018

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Download the Filezilla FTP Client.

It's a free dedicated FTP program. You can make your changes in DW, then open FZ to do the upload while troubleshooting continues in DW.

If you still can't upload from FZ, it would point to an issue outside of Dreamweaver, possibly a loss of your FTP credentials on the server. If that happens, you will need to contact your hosting company.

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May 01, 2018 1
Engaged ,
May 01, 2018

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So adobe still has some problems with this?

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May 01, 2018 0
Adobe Community Professional ,
May 01, 2018

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My guess is there won't be a fix until the next version is released in the next couple months.

They very likely won't tell us either way. Adobe's policy has been not to give release dates or discuss included fixes until the product is released.

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May 01, 2018 0
Engaged ,
May 01, 2018

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Gosh this is fundamental.  Cant imagine leaving us adrift like that?

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May 01, 2018 0
Adobe Employee ,
May 31, 2018

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Hi,

Dreamweaver 18.2 is live. It can be downloaded from creative cloud Desktop application.

This issue is fixed in 18.2 for Dreamweaver update from versions other than 18.0 to latest  Dreamweaver version 18.2.

However, the issue still exist if we update Dreamweaver 18.0 to Dreamweaver 18.2.

Please refer to known issues document: Known issues in the 18.0 and 18.1 releases of Dreamweaver CC

Thanks

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May 31, 2018 0
Engaged ,
May 31, 2018

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It sounds like updating from 18.1 should solve the problem, then?

NO IT DOES NOT WORK

Screen Shot 2018-05-31 at 9.49.16 AM.png

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May 31, 2018 0
Adobe Community Professional ,
May 31, 2018

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According to the release notes from Adobe, CC 18.2 only fixes some SFTP upload issues. Apparently, using a .pem file versus a .ppk file for your private key file in the Identity File field for your server info should now work.

The specific issue you started this thread about, the Keychain access pop-up, was not fixed in the CC 18.2 update, per Kratika's post and link.

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May 31, 2018 0
Engaged ,
May 31, 2018

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DW has "remote" and "Testing" for ftp service.

I am able to get remote service in the "testing" mode.
As long as it stays this way, I am ok, but this is not normal?

or expected, right?  does this mean anything?

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May 31, 2018 0
Adobe Community Professional ,
May 31, 2018

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As far as I've ever seen, the only thing checking the radio button for Testing and Remote should really do, is assign the associated FTP information from your server set-up to the corresponding buttons in the Expanded Files window.

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May 31, 2018 0
Engaged ,
May 31, 2018

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AND the info in both is the same, but only "testing" works for me.

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May 31, 2018 0
Adobe Community Professional ,
May 31, 2018

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Under Servers > Advanced, what is your Testing Server's model?

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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May 31, 2018 0
Engaged ,
May 31, 2018

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nothing is selected for both models

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May 31, 2018 0
Adobe Employee ,
May 31, 2018

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Hi Steve,

Thanks for reporting the issue.

Can you please elaborate on the hosting server, list of ciphers, mac, kex algos being used in the connection.

Also, can you please tell if you are using username/password authentication for the connection

OR identity file for the connection.

If identity file, i hope you are using .pem file as Dreamweaver doesn't support .ppk file (which other clients like file zilla and putty does).

And just to confirm, are you using the latest CC 2018.2 DW build.

Thanks,

Mahak Kudyar

Adobe Dreamweaver

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May 31, 2018 0
Engaged ,
Jun 01, 2018

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mahakk20912952  wrote

Hi Steve,

Thanks for reporting the issue.

Can you please elaborate on the hosting server, list of ciphers, mac, kex algos being used in the connection.

Also, can you please tell if you are using username/password authentication for the connection

OR identity file for the connection.

If identity file, i hope you are using .pem file as Dreamweaver doesn't support .ppk file (which other clients like file zilla and putty does).

And just to confirm, are you using the latest CC 2018.2 DW build.

Thanks,

Mahak Kudyar

Adobe Dreamweaver

I'd be glad to report but I dont know those terms:
"hosting server, list of ciphers, mac, kex algos being used in the connection."

"If identity file, i hope you are using .pem file as Dreamweaver doesn't support .ppk file"

but yes, username/password, yes 18.2
Everything worked seamlessly for years.

Screen Shot 20-06-01 at 9.18.50 AM copy.jpg

Screen Shot 2018-06-01 at 9.19.12 AM copy.jpg

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Jun 01, 2018 0
Adobe Community Professional ,
Jun 01, 2018

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Have you contacted Blue Host to see if anything has changed on your server recently?

It's not unusual for hosting companies to goof up user credentials when upgrading servers.

Have you tried adding your domain name, rather than the IP address in the FTP Address field?

Also, the "Web URL" field will usually be your actual www web address, not the ftp location.

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Jun 01, 2018 0
Adobe Employee ,
Jun 03, 2018

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Hi Steve,

Thanks for sharing the snapshots.

So, we could conclude you are facing problem via FTP connection.

As per the error msg, it says you are entering incorrect credentials.

So i request you to try and let us know , if you are able to connect to other clients using same username, password say "Filezilla" or "Putty". If yes, this way it will confirm that username/password has no issues.

Please revert.

Regards,

Mahak Kudyar

Adobe Dreamweaver

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Jun 03, 2018 0
Engaged ,
Jun 04, 2018

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Jon Fritz II

Have you contacted Blue Host to see if anything has changed on your server recently?

It's not unusual for hosting companies to goof up user credentials when upgrading servers.

Have you tried adding your domain name, rather than the IP address in the FTP Address field?

Also, the "Web URL" field will usually be your actual www web address, not the ftp location.

yes I have had a long conversation with blue Host and they are satisfied that their end is correct.
That said, it is still curious why testing server works but remote does not with the exact same credentials.
Recall thats nothing had ever changed for years when I SUDDENLY got these error messages.

Maybe i'll try those things you suggest now.

ok nothing suggested works for the remote server.

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Jun 04, 2018 0