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unable to upgrade DW, app not appearing in list

Participant ,
Jan 08, 2020

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I am logged into my adobe account (see my profile pic, top-right) but app panel remains blank. i thought this is where the options to upgrade to 20.0 would appear.  Am i looking in the wrong place?

yhanks in advance

adobe blank.JPG

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Your CC Desktop App needs to be upgraded to the latest version 5.   To support the new app, you will need:

 

To upgrade, click the 3 dots icon beside your avatar.

 

 

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unable to upgrade DW, app not appearing in list

Participant ,
Jan 08, 2020

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I am logged into my adobe account (see my profile pic, top-right) but app panel remains blank. i thought this is where the options to upgrade to 20.0 would appear.  Am i looking in the wrong place?

yhanks in advance

adobe blank.JPG

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Your CC Desktop App needs to be upgraded to the latest version 5.   To support the new app, you will need:

 

To upgrade, click the 3 dots icon beside your avatar.

 

 

TOPICS
How to

Views

426

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 08, 2020 0
Adobe Community Professional ,
Jan 08, 2020

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Your CC Desktop App needs to be upgraded to the latest version 5.   To support the new app, you will need:

 

To upgrade, click the 3 dots icon beside your avatar.

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Jan 08, 2020 1
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Participant ,
Jan 09, 2020

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many thanks Nancy, I always started DW in my Windows 10 system using Start button then clicking the Live Tile.  Now I start it from within Creative Cloud Desktop and I se the upgrade options so now safely on 20.0

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Jan 09, 2020 1