• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

unable to upgrade DW, app not appearing in list

Participant ,
Jan 08, 2020 Jan 08, 2020

Copy link to clipboard

Copied

I am logged into my adobe account (see my profile pic, top-right) but app panel remains blank. i thought this is where the options to upgrade to 20.0 would appear.  Am i looking in the wrong place?

yhanks in advance

adobe blank.JPG

TOPICS
How to

Views

578

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jan 08, 2020 Jan 08, 2020

Your CC Desktop App needs to be upgraded to the latest version 5.   To support the new app, you will need:

 

To upgrade, click the 3 dots icon beside your avatar.

 

 

Votes

Translate

Translate
Community Expert ,
Jan 08, 2020 Jan 08, 2020

Copy link to clipboard

Copied

Your CC Desktop App needs to be upgraded to the latest version 5.   To support the new app, you will need:

 

To upgrade, click the 3 dots icon beside your avatar.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jan 09, 2020 Jan 09, 2020

Copy link to clipboard

Copied

LATEST

many thanks Nancy, I always started DW in my Windows 10 system using Start button then clicking the Live Tile.  Now I start it from within Creative Cloud Desktop and I se the upgrade options so now safely on 20.0

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines