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팀 구독 취소 요청

New Here ,
Aug 15, 2022 Aug 15, 2022

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안녕하세요, 제가 학생 요금제로 결제를 해야하는데 잘못선택하고 팀 구독으로 해서 결제를 해버렸어요.

아직 다운로드는 받지 않은 상태이고, 결제한지는 아직 30분도 안됐습니다.

취소하고 다른 플랜으로 결제 진행하고 싶은데 도와주세요ㅜㅜ

혹시 이런 경우에도 위약금이 나오나요..?

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Admin console , Teams

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Community Expert ,
Aug 15, 2022 Aug 15, 2022

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Hi @mina256539487kfq,

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If you still have any doubts contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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