AAMEE 3.1 CS6 silent install fail

Report · Oct 03, 2012

Hello, I've been having trouble with updates failing to install on existing installs of CS6 in my environment. The company I work for has an enterprise support agreement in place with Abode so I called up Adobe tech support for some help. Adobe tech support recommended I re-package CS6 with all available updates using AAMEE 3.1 which I did. However, now the Adobe extension manager EULA is not suppressed and I am either promoted for credentials when I attempt to update CS6 via AAM or the updates fail to apply just as they did before. I'm confused how there can be any updates since I created a Installation Package (Application + Updated) via AAMEE. Adobe tech support closed my support ticket because the solution was to manually manage updates or give out the corporate login info to the user base. I'm not happy with either solution. This seems like a step backwards from AAMEE 3.0.

Any help would be appreciated.

Report · Oct 05, 2012

Hi,

you should be able to package product and their updates via AAMEE 3.1. if some package doesnt contain updates, you can also modify the package using AAMEE and add updates to it.

please share PDApp.log and installer log file generate on client machine. For details of location please refer to page 112-113 in Enterprise deployment guide.

please send across these logs to email id: rbaiswar@adobe.com

thanks,

Rahul | rbaiswar@adobe.com

Report · Oct 09, 2012

Thank you for the response. Do you have a link to the CS6 enterprise deployment guide? I fould the one for CS5, but it does not cover AAMEE.

I've sent the logs to your email address. Thank you!

Report · Oct 09, 2012

The CS6 Enterprise deployment guide can be downloaded from http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html

Thanks,

Saransh Katariya | Adobe Systems | skatariy@adobe.com

Report · Oct 11, 2012

I'm experiencing the exact same issue as well. I've also updated the during the setup through AAMEE and still, the Extension Manager is not silent.

I gather my logs will be exactly the same Sonic8400