• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Access Denied

New Here ,
Feb 13, 2025 Feb 13, 2025

Copy link to clipboard

Copied

Nabeel Ahmed is experiencing an issue accessing Adobe Acrobat Pro. While his license has been renewed and he appears to have the appropriate access in the user list, he is currently unable to use the software.
Screenshot (49).pngexpand image

[Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

TOPICS
Acrobat , Admin console , Enterprise , Troubleshooting

Views

67

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 13, 2025 Feb 13, 2025

Copy link to clipboard

Copied

LATEST

Hi @Naveed_Khan_Lodhi,

Thanks for reaching out. It seems like the user is facing an access issue with the assigned product, follow these steps to resolve the problem:

Confirm the Correct Adobe ID: Ensure the user is signing in with the same email address assigned to the license in the Adobe Admin Console. Users may accidentally log in with a personal or different work email. If prompted, they should select the correct profile (e.g., Organization Profile).

 

Refresh License Activation: Sign out of Adobe Acrobat (or Creative Cloud) and sign back in.

If the issue persists, try signing in from a different browser or using incognito mode.


Address Trial or Expiry Errors: If the user encounters a trial or license expiry error, refer to the following Adobe documentation for troubleshooting steps:
Resolve Trial and License Expired Errors

 

If the user is getting an "Access Denied" message, check: Whether IT security settings are blocking Adobe license activation. If firewall/proxy settings are preventing Adobe’s activation servers from verifying the license. Ask the user to log in from a different computer or even a web browser (Creative Cloud Web) to check if the issue is device-specific. Check out this doc.

 

Additionally, refer to this guide to troubleshoot issues related to storing or retrieving user or license information in Keychain (macOS) or Credential Manager (Windows): Adobe License Issues – Keychain & Credential Manager. This may help resolve access problems with the application.

 

Reassign the License: Try unassigning the product and then reassigning the license to the user's Adobe ID via the Admin Console.

 

Reinstall Adobe Products: If the issue persists, uninstall all Adobe applications using the Adobe Creative Cloud Cleaner Tool, then reinstall Acrobat.

 

Hope this helps. Let me know if you need any further assistance.

Regards,
^AN

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines