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Access for students during covid

New Here ,
Apr 13, 2020 Apr 13, 2020

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I am trying to access the admin console in order to assign my student with the free account that Adobe is offering during this time. However, when I signed in it says I do not have access to admin console. I am the IT director/Computer teacher at our school. I called in to adobe and Kapil could not help me as apparetnly no one can help when it comes to the admin console issue. He suggested I submit my questions here for all the world to see, which does not make me happy. I do not know why Adobe does not have some sort of email option or place to call when needing to ask questions which seem fairly easy for a professional company such as Adobe. However, lessons were due today and I am still unable to access the accounts to asign to my stuents. Please help!

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Community Expert ,
Apr 15, 2020 Apr 15, 2020

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I'm moving this question to the Enterprise and Teams forum where concerned experts will see it.

 

Meanwhile, please refer to this help article.

Troubleshoot Adobe Creative Cloud Admin Console errors

https://helpx.adobe.com/x-productkb/policy-pricing/entd-error.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Apr 16, 2020 Apr 16, 2020

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Hi there, 

 

I have reviewed your Adobe ID (email) and found that there is no Creative Cloud Enterprise license registered on it. 

To be eligible for this access, your school or college must be a current customer with an active Device, Shared Device License, or Serial Number plan.

If your school has the license purchased and is registered with some other Adobe ID please let us know, you can share that Adobe ID (email) in a personal message with me. 

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