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Access to previously used Adobe account 143485376

New Here ,
Jan 14, 2020 Jan 14, 2020

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Good morning,

 

I've inherited a slighlty disorganised IT network, and need to figure out how our Adobe products get licensed. The only information I've been left with is the customer ID:

Adobe customer ID 143485376

 

Just the email address connected to the accoutn would go a long way!

Thanks for your help in advance.


Jack

 

 

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correct answers 1 Correct answer

Community Expert , Jan 14, 2020 Jan 14, 2020

ETA: If that's the Adobe Account ID, do you also have the password for it? Because if you do, you can use it to log in to the Adobe account and from there you can see how your plans are licensed. Otherwise, you're going to need to contact customer support directly.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, licensing, download, or product activation issues. Support for those issues requires an Adobe e

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Community Expert ,
Jan 14, 2020 Jan 14, 2020

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ETA: If that's the Adobe Account ID, do you also have the password for it? Because if you do, you can use it to log in to the Adobe account and from there you can see how your plans are licensed. Otherwise, you're going to need to contact customer support directly.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, licensing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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