Account accidentally deleted

[Alicia2294120684ys]

I accidentally deleted my student account and I IMMEDIATELY need it back please help me

[Bani Verma]

Hi there, 

Could you please share the Adobe ID (email address) with which your student account was associated in a personal message with me. 

Will check the details and get back to you. 

[Alicia2294120684ys · Accepted solution]

Hi

Thank you for helping me out and contacting me. 

I saw that I could put in a request to reactivate the account so I did and luckily I got it back this morning. 

Thank you

Alicia 

[Bani Verma]

Thats great! enjoy your subscription, if you have any more queries feel free to reach to out to us. 🙂 

[ginna dean]

I accidentally hit "Delete Account"  I didn't complete it but can't get rid of it.  So now I can't complete my installation.

[kglad]

@ginna dean 

what kind of account do you have and what do you see when installing the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[ginna dean]

I'm sorry.  I don't understand the question.  I am trying to install Acrobat Pro.  I opened the page you sent and don't want to use the cloud.  I have the Acrobat set-up download file.  But I can't get back to the Account Preferences page and even  if I could there is no switch to turn off my accidental requestto delete the account.

[kglad]

what version of acrobat are you trying to install?

what exactly do you see when starting the installation? (copy and paste here the message if it's in english.)