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Account Expired need renewal

New Here ,
Sep 21, 2023 Sep 21, 2023

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Hi 

I need to renew my ETLA contract but my account manager does not work anymore for Adobe (I'm guessing that due to the emails to his address were bounced back) can someone reach me for signing the renew of the contract? is quite urgent thanks

Valerio Casarin - Digital Manger in ENVU - valerio.casarin@envu.com

 

TOPICS
Licensing , Manage account , Troubleshooting

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Community Expert ,
Sep 21, 2023 Sep 21, 2023

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did you ask for help via your console, (open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html)?

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New Here ,
Sep 21, 2023 Sep 21, 2023

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Hi

Yes I start a chat there but they just give me the contact or my account manager that as I said I think is not working for Adobe anymore

here the message from the chat:

Hi, Greetings! Thank you for your time today. As discussed, For more information you can also check with your Account Manager : your Account Manager with the details below: Account Manager's Name:- M**** C***** Account Manager's Email : c*****@a****.com

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Community Expert ,
Sep 21, 2023 Sep 21, 2023

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@Valerio280972804usx 

 

ok, thank you for that info.  flagging an adobe employee to help you..

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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

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Hi @Valerio280972804usx ,

 

I have sent you a personal message with the details. Please let us know if you need any further assistance

 

 

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