I've tried the chat option twice but since we have an enterprise account they can't help with renewal and they tell me our account manager will contact us in 24-48 hours. Mever gotten a call back and no replies to my emails.
Doesn't matter now. Exec's got annoyed enough to change our workflows to Microsoft Forms. Seems silly to lose a corporate account just because you made it impossible for us to actually buy products from you.
It's too late now, but the correct way to raise a support case for an enterprise account is using the Admin Console. The Chat is not geared to enterprise accounts so far as I know. What stopped you from using the Admin Console?