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I am currently suffering through a botched migration between different Adobe accounts and my rep has been unable to provide accurate answers or contact information for real technical support.
Currently, I have 2 team accounts - our old one and one on a new VIP contract. All of our users currently have matching licenses on both accounts (over 100 users/licenses on each side). My questions regard when the original team account is finally closed. I've had mixed reports from my users on how they are interacting with their software with the migration and have no idea if they are using the new licenses or the old ones. The instructions we were provided basically said users would only have to log in to the adobe website and their new license would be active, but they have had differing experiences of being logged out of their software afterwards. Is there an actual procedure somewhere that users should follow to ensure they are using the correct license? Is there a way to identify people that have attached to the new licenses?
Also, what happens with individual account's cloud storage and adobe stock images when the team account has changed. I was originally under the impression that none of that would be affected, but am not sure based on my experience with our rep.
Also, does anyone happen to have contact information for the Adobe complaint department?
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