Acrobat 9 Pro not recognizing mapped drives

[gk_shttrbg]

I have a workstation in an enterprise environment that is having issues opening files from a network drive.  When the user tries to open the file directly from the network drive, Acrobat 9 Pro pops up a message that the file doesn't exist.  If we run Acrobat Pro, and try to open a file, the only drives listed are the local drives. The workstations are running Windows 7 Pro.  Other users running Acrobat 9 Pro on our network are not having the same issues. I have seen previous posts by people experiencing the same problem.  Has anyone come up with a fix?

[Rave]

Hi gk_shttrbg,

Acrobat 9 is way too old to be eligible for any bug fixes. Please check the performance in A11 and see if you still face issues.

You might want to upgrade to A11 as currently A9 has reached end of life.

Regards,

Rave

[Guest]

See if the users can open the PDF files by going through File>Open dialog>Computer>[Mapped Drive]>PDF file