Acrobat Dc on Mac ask for serial

[MyTusG]

Good morning. I’ve bought a license in creative cloud about acrobat.

I’ve download the trial version but at app opening it ask for serial (even I’ve login in to my adobe account). It doesn’t happen with other app.

What can I do to solve this issue?

[Test Screen Name]

Can you give the link where you downloaded the trial version, please. There are multiple versions of the software, and some need serial numbers. If you can't find the link,, what is the download called?