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Acrobat license just deacivates from users at random

New Here ,
Aug 23, 2021 Aug 23, 2021

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Over the last year every so often I will have a user that all of a sudden it says there license has expired.  When I login to the admin console and look at there account no license shows up, but I have a license available that was previously assigned to them.  I did not remove them and I am the only admin for my company.  Why does this happen and how do we stop it from happening?

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Community Expert ,
Aug 23, 2021 Aug 23, 2021

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Community Expert ,
Aug 23, 2021 Aug 23, 2021

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[Moderator moved from Download & Install to Enterprise & Teams.]

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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