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acrobat pro 2017 does not include a check for updates menu item

Community Beginner ,
Apr 09, 2018 Apr 09, 2018

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After installing Acrobat 2017 pro the help drop down menu does not include "check for updates" .

We are not sure if this means it is already updated all the way or if the update process is not available.

The computers are Windows 7 Pro 32 bit with 4GB of ram.

We have tried uninstalling and reinstalling but nothing seems to help.

Any guidance would be greatly appreciated.

Thanks,

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correct answers 1 Correct answer

Adobe Employee , Apr 09, 2018 Apr 09, 2018

Check the registry to start: Windows Updates

Need to rule out that bUpdater was not disabled somehow.

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Community Expert ,
Apr 09, 2018 Apr 09, 2018

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do you have a perpetual/classic license or a subscription?

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Community Beginner ,
Apr 09, 2018 Apr 09, 2018

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We are using perpetual/classic license for 125 machines. The install went fine on most of the 125 end points. The "check for updates" was available and completed the update without an issue. It is only a few machines that do not appear to include that choice on the Help menu.

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Community Expert ,
Apr 09, 2018 Apr 09, 2018

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Adobe Employee ,
Apr 09, 2018 Apr 09, 2018

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Check the registry to start: Windows Updates

Need to rule out that bUpdater was not disabled somehow.

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Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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Thanks for the help on this one.

We found that the HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017\FeatureLockDown\bUpdater DWORD32 value was set to "0"

After setting that to "1" the update function returned and the update has been completed.

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New Here ,
Aug 30, 2022 Aug 30, 2022

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This registry edit worked for me.  Now I have the "check for updates" option in the Help menu.  Thanks so much!

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New Here ,
Aug 30, 2022 Aug 30, 2022

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I have a newer version and it still worked

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