Acrobat Pro DC fails to install

Report · Sep 26, 2022

We have one machine this fails on with log file.

09/26/22 14:55:19:693 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Build Version - 1.16.0.1
09/26/22 14:55:19:693 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Logging Level verbosity Set to 4
09/26/22 14:55:19:705 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Successfully fetched the optionXML content from MSI database ...
09/26/22 14:55:19:780 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | The OS language detected for Acrobat (en_GB)
09/26/22 14:55:19:781 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
09/26/22 14:55:19:783 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | The install language for Acrobat (APRO21.0) from the fallback map (en_GB)
09/26/22 14:55:19:783 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8476 | Retreived folderList from the folder :N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build

09/26/22 14:55:19:783 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Going to install N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5\Set-up.dat
09/26/22 14:55:19:783 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Bootstrapper launch location is :: N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5\Set-up.dat
09/26/22 14:55:27:717 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Build Version - 1.16.0.1
09/26/22 14:55:27:717 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Logging Level verbosity Set to 4
09/26/22 14:55:27:717 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | The return code from the Bootstrapper Process is (0).
09/26/22 14:55:27:758 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8476 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\CARINS~1\AppData\Local\Temp\\{8D930FD0-6356-4CED-B924-67AA97CF37E0}"
09/26/22 14:55:41:196 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8476 | Process creation completed.
09/26/22 14:55:41:196 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | The return code from the Adobe Installer Process is (7).Stopping the installation process.
09/26/22 14:55:41:196 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Failed in Acrobat (N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\Setup\APRO21.0) deployment (0).Stopping the installation process.
09/26/22 14:55:41:201 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8476 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
09/26/22 14:55:41:213 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8476 | Uninstaller launch location changed to temp location :: C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe
09/26/22 14:55:41:213 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8476 | Path to Process :C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\CARINS~1\AppData\Local\Temp arguments being passed :"C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u
09/26/22 14:55:44:535 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8476 | Process creation completed.
09/26/22 14:55:44:535 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8476 | The CCDA uninstallation process return code is (0).
09/26/22 14:55:48:978 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8684 | Temp path found for log files (C:\Users\CARINS~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)
09/26/22 14:56:32:055 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Setup exiting with return code (5)
09/26/22 14:56:39:773 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8384 | Build Version - 1.16.0.1
09/26/22 14:56:39:773 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8384 | Logging Level verbosity Set to 4
09/26/22 14:56:39:773 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8384 | Executing immediate custom action for install mode.
09/26/22 14:56:39:773 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8384 | The CustomActionData string is : mode=install;sourceDir=N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\;installDir=;origDB=N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\9-6-2021 dc only.msi;installLang=
09/26/22 14:56:39:773 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8384 | Successfully executed the immediate custom action for install mode .
09/26/22 14:56:45:443 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Build Version - 1.16.0.1
09/26/22 14:56:45:443 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Logging Level verbosity Set to 4
09/26/22 14:56:45:443 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Executing the deferred custom action.
09/26/22 14:56:45:446 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Obtained the following as CustomActionData
09/26/22 14:56:45:446 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | (mode=install;sourceDir=N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\;installDir=;origDB=N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\9-6-2021 dc only.msi;installLang=)
09/26/22 14:56:45:446 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | (mode=install;sourceDir=N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\;installDir=;origDB=N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\9-6-2021 dc only.msi;installLang=)
09/26/22 14:56:45:446 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Original database path is : N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\9-6-2021 dc only.msi
09/26/22 14:56:45:463 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | OptionXML saved at location :: C:\Users\CARINS~1\AppData\Local\Temp\{374847F9-723A-429E-A980-B503A6CFA99F}\\{FC524C02-34C1-4885-821C-F55D27E85E86}
09/26/22 14:56:45:491 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Build Version - 1.16.0.1
09/26/22 14:56:45:491 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Logging Level verbosity Set to 4
09/26/22 14:56:45:491 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | CustomAction Parameters obtained...
09/26/22 14:56:45:491 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | optXMLPath :: C:\Users\CARINS~1\AppData\Local\Temp\{374847F9-723A-429E-A980-B503A6CFA99F}\\{FC524C02-34C1-4885-821C-F55D27E85E86}
09/26/22 14:56:45:491 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | setupBasePath :: N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\
09/26/22 14:56:45:491 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | installDirPath ::
09/26/22 14:56:45:491 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | installLang ::
09/26/22 14:56:45:491 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Initializing Custom Action Data from parameters
09/26/22 14:56:45:491 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Provisioning Tool path is (C:\Users\CARINS~1\AppData\Local\Temp\{374847F9-723A-429E-A980-B503A6CFA99F}\\{B4B1F0AA-FD5B-40CC-B942-A3A21FA1D904}).
09/26/22 14:56:45:491 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Preconditioning Tool path is (C:\Users\CARINS~1\AppData\Local\Temp\{374847F9-723A-429E-A980-B503A6CFA99F}\\{8411B21B-8372-4B05-952F-F336567883FF}).
09/26/22 14:56:45:492 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Starting to run the custom action for install mode
09/26/22 14:56:45:492 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | STEP 1: Starting to parse Option XML.
09/26/22 14:56:45:584 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Match OS lang option selected
09/26/22 14:56:45:584 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Added OS Language (en_GB) to the install language fallback.
09/26/22 14:56:45:584 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Install language fallback contains following languages :
09/26/22 14:56:45:584 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | (en_GB)
09/26/22 14:56:45:584 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | (en_US)
09/26/22 14:56:45:584 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Self-Update BootStrapper Relative Path doesn't exist.
09/26/22 14:56:45:585 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | No of updates found (0).
09/26/22 14:56:45:585 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | No of HD products found (4).
09/26/22 14:56:45:585 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to get value for conflicting processes...
09/26/22 14:56:45:585 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to parse the conflictProcessInfo for HD media (KANC2.0.1)...
09/26/22 14:56:45:587 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to get value for conflicting processes...
09/26/22 14:56:45:587 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to parse the conflictProcessInfo for HD media (LIBS3.12.11)...
09/26/22 14:56:45:589 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to get value for conflicting processes...
09/26/22 14:56:45:589 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to parse the conflictProcessInfo for HD media (CCXP4.3.2)...
09/26/22 14:56:45:591 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to get value for conflicting processes...
09/26/22 14:56:45:591 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to parse the conflictProcessInfo for HD media (COSY4.11.0)...
09/26/22 14:56:45:593 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Custom deployment path doesnt exist in options XML
09/26/22 14:56:45:631 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to find Royalty Bearing attribute info.
09/26/22 14:56:45:631 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Found the AppsPanel attribute info (true)
09/26/22 14:56:45:631 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Found the AdminPrivilege attribute info (false)
09/26/22 14:56:45:631 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Number of Medias found = 1

09/26/22 14:56:45:634 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Deployment XML created at path :: C:\Users\CARINS~1\AppData\Local\Temp\{8DC034CC-5F28-4B9F-B610-2FAD73A63E57}\\{F2BA2A52-D5D3-4E89-B07E-3B78A5B713B5}
09/26/22 14:56:45:638 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Override XML created at path :: C:\Users\CARINS~1\AppData\Local\Temp\{8DC034CC-5F28-4B9F-B610-2FAD73A63E57}\\{9616DADE-D361-4919-A4E2-9875F089EC0A}
09/26/22 14:56:45:638 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to get value for conflicting processes...
09/26/22 14:56:45:639 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to retrieve the conflict process info.
09/26/22 14:56:45:639 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Deployment Manager is running in Install Mode.
09/26/22 14:56:45:640 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | STEP 2: Starting to launch ASU AAM.
09/26/22 14:56:45:640 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Going to install N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5
09/26/22 14:56:45:643 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Latest AAM version with the package is (5.4.5.550)...
09/26/22 14:56:45:643 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Bootstrapper launch location is :: N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5\Set-up.dat
09/26/22 14:56:55:208 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Build Version - 1.16.0.1
09/26/22 14:56:55:208 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Logging Level verbosity Set to 4
09/26/22 14:56:55:208 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | The Bootstrapper Process return code is (5).Stopping the installation process.
09/26/22 14:56:55:209 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)
09/26/22 14:56:55:209 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | sendAnalytics : Unable to find deviceId.
09/26/22 14:56:55:260 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 2852 | The output of process received in execWithOutput :
Microsoft Windows [Version 10.0.19042.1706]

09/26/22 14:56:55:263 | [INFO] | | ASU | DeploymentManager | | | | 2852 | Event Guid generated is: '9503a61e-f2e4-48a8-988e-be822a5c0265'
09/26/22 14:56:55:264 | [INFO] | | ASU | DeploymentManager | | | | 2852 | Sending event: <eventList><HostedServicesEvent><eventGuid>9503a61e-f2e4-48a8-988e-be822a5c0265</eventGuid><eventDts>2022-09-26T14:56:55.263+01:00</eventDts><eventCode>AAM_CCP_DEPLOYEDPACKAGEDETAILS</eventCode><eventSubCode>NULL_SUB_CODE</eventSubCode><eventSource>adobeappmgr.CCP.1.16</eventSource><eventParamData><eventParam name="CCP_Package_ID">A9E08C4A-4524-4E45-B349-820B27C8D99F</eventParam><eventParam name="CCP_Package_32OR64bit">x64</eventParam><eventParam name="ErrorCode">2</eventParam><eventParam name="ErrorSubcode">5</eventParam><eventParam name="OS_Language">en_GB</eventParam><eventParam name="CCP_Admin_AdobeID">j.bowen@angusschools.org.uk</eventParam><eventParam name="DeviceId"></eventParam><eventParam name="RoyaltyBearingAttribute"></eventParam><eventParam name="OS">Windows</eventParam><eventParam name="OS_Version">10.0.19042</eventParam><eventParam name="CCP_Version">1.16.0.1</eventParam><eventParam name="AAM_Version">5.4.5.550</eventParam><eventParam name="DEErrorDetail">NA</eventParam><eventParam name="MatchOSLocale">true</eventParam><eventParam name="IsHDMediaIncluded">true</eventParam><eventParam name="ACCC_AppsPanel_Enabled">true</eventParam><eventParam name="AdminPrivilegesEnabled">false</eventParam><eventParam name="TimeStamp">2022-09-26T14:56:55.263+01:00</eventParam><eventParam name="lbsWorkflowID">{82DCF850-E86D-49BA-BF69-0C37C6AC2E21}</eventParam><eventParam name="event.guid">9503a61e-f2e4-48a8-988e-be822a5c0265</eventParam><eventParam name="event.dts_end">2022-09-26T14:56:55.263+01:00</eventParam></eventParamData></HostedServicesEvent>
</eventList>

09/26/22 14:56:55:264 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 2852 | Sending HTTP request message: Method: POST || URL: na1e-acc.services.adobe.com/hsmessaging/rest || Timeout: 30 || Compression: false || Request headers: Content-Type : text/xml

09/26/22 14:56:55:993 | [INFO] | | ASU | DeploymentManager | | | | 2852 | Waiting for the async thread to get the task completed
09/26/22 14:56:55:993 | [INFO] | | ASU | DeploymentManager | | | | 4092 | Async thread is completed. Now exiting from function.
09/26/22 14:56:56:138 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2852 | The install workflow is terminating.
09/26/22 14:57:14:593 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | Build Version - 1.16.0.1
09/26/22 14:57:14:593 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | Logging Level verbosity Set to 4
09/26/22 14:57:14:607 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | Successfully fetched the optionXML content from MSI database ...
09/26/22 14:57:14:681 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | The OS language detected for Acrobat (en_GB)
09/26/22 14:57:14:682 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
09/26/22 14:57:14:684 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | The install language for Acrobat (APRO21.0) from the fallback map (en_GB)
09/26/22 14:57:14:684 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2944 | Retreived folderList from the folder :N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build

09/26/22 14:57:14:684 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | Going to install N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5\Set-up.dat
09/26/22 14:57:14:684 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | Bootstrapper launch location is :: N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5\Set-up.dat
09/26/22 14:57:21:728 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | Build Version - 1.16.0.1
09/26/22 14:57:21:728 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | Logging Level verbosity Set to 4
09/26/22 14:57:21:728 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | The return code from the Bootstrapper Process is (0).
09/26/22 14:57:21:745 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2944 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\CARINS~1\AppData\Local\Temp\\{B6B4F7DF-91D8-4B99-9E7B-8C00E3FE7CC4}"
09/26/22 14:57:32:685 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2944 | Process creation completed.
09/26/22 14:57:32:685 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | The return code from the Adobe Installer Process is (7).Stopping the installation process.
09/26/22 14:57:32:685 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | Failed in Acrobat (N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\Setup\APRO21.0) deployment (0).Stopping the installation process.
09/26/22 14:57:32:690 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2944 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
09/26/22 14:57:32:703 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2944 | Uninstaller launch location changed to temp location :: C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe
09/26/22 14:57:32:703 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2944 | Path to Process :C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\CARINS~1\AppData\Local\Temp arguments being passed :"C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u
09/26/22 14:57:35:902 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2944 | Process creation completed.
09/26/22 14:57:35:902 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2944 | The CCDA uninstallation process return code is (0).
09/26/22 14:57:40:250 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3936 | Temp path found for log files (C:\Users\CARINS~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)
09/26/22 15:01:50:382 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2944 | Setup exiting with return code (5)
09/26/22 15:01:53:552 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | Build Version - 1.16.0.1
09/26/22 15:01:53:552 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | Logging Level verbosity Set to 4
09/26/22 15:01:53:567 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | Successfully fetched the optionXML content from MSI database ...
09/26/22 15:01:53:640 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | The OS language detected for Acrobat (en_GB)
09/26/22 15:01:53:641 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
09/26/22 15:01:53:643 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | The install language for Acrobat (APRO21.0) from the fallback map (en_GB)
09/26/22 15:01:53:644 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 1344 | Retreived folderList from the folder :N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build

09/26/22 15:01:53:644 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | Going to install N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5\Set-up.dat
09/26/22 15:01:53:644 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | Bootstrapper launch location is :: N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5\Set-up.dat
09/26/22 15:02:00:836 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | Build Version - 1.16.0.1
09/26/22 15:02:00:836 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | Logging Level verbosity Set to 4
09/26/22 15:02:00:836 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | The return code from the Bootstrapper Process is (0).
09/26/22 15:02:00:840 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 1344 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\CARINS~1\AppData\Local\Temp\\{F198535A-7556-4CAC-8702-046E50906C4D}"
09/26/22 15:02:13:108 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 1344 | Process creation completed.
09/26/22 15:02:13:108 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | The return code from the Adobe Installer Process is (7).Stopping the installation process.
09/26/22 15:02:13:108 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | Failed in Acrobat (N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\Setup\APRO21.0) deployment (0).Stopping the installation process.
09/26/22 15:02:13:113 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 1344 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
09/26/22 15:02:13:126 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 1344 | Uninstaller launch location changed to temp location :: C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe
09/26/22 15:02:13:127 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 1344 | Path to Process :C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\CARINS~1\AppData\Local\Temp arguments being passed :"C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u
09/26/22 15:02:16:825 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 1344 | Process creation completed.
09/26/22 15:02:16:825 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 1344 | The CCDA uninstallation process return code is (0).
09/26/22 15:02:18:699 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3852 | Temp path found for log files (C:\Users\CARINS~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)
09/26/22 15:02:57:489 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1344 | Setup exiting with return code (5)
09/26/22 15:11:23:563 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | Build Version - 1.16.0.1
09/26/22 15:11:23:563 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | Logging Level verbosity Set to 4
09/26/22 15:11:23:576 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | Successfully fetched the optionXML content from MSI database ...
09/26/22 15:11:23:650 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | The OS language detected for Acrobat (en_GB)
09/26/22 15:11:23:651 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
09/26/22 15:11:23:653 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | The install language for Acrobat (APRO21.0) from the fallback map (en_GB)
09/26/22 15:11:23:654 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8628 | Retreived folderList from the folder :N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build

09/26/22 15:11:23:654 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | Going to install N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5\Set-up.dat
09/26/22 15:11:23:654 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | Bootstrapper launch location is :: N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5\Set-up.dat
09/26/22 15:11:31:417 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | Build Version - 1.16.0.1
09/26/22 15:11:31:417 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | Logging Level verbosity Set to 4
09/26/22 15:11:31:417 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | The return code from the Bootstrapper Process is (0).
09/26/22 15:11:31:437 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8628 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\CARINS~1\AppData\Local\Temp\\{15FF2F19-E6E8-43BF-92D0-C04278B7D231}"
09/26/22 15:11:46:201 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8628 | Process creation completed.
09/26/22 15:11:46:201 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | The return code from the Adobe Installer Process is (7).Stopping the installation process.
09/26/22 15:11:46:201 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | Failed in Acrobat (N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\Setup\APRO21.0) deployment (0).Stopping the installation process.
09/26/22 15:11:46:206 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8628 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
09/26/22 15:11:46:218 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8628 | Uninstaller launch location changed to temp location :: C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe
09/26/22 15:11:46:218 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8628 | Path to Process :C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\CARINS~1\AppData\Local\Temp arguments being passed :"C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u
09/26/22 15:11:49:466 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8628 | Process creation completed.
09/26/22 15:11:49:466 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8628 | The CCDA uninstallation process return code is (0).
09/26/22 15:13:49:282 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8628 | Setup exiting with return code (5)
09/26/22 15:16:02:171 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | Build Version - 1.16.0.1
09/26/22 15:16:02:171 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | Logging Level verbosity Set to 4
09/26/22 15:16:02:186 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | Successfully fetched the optionXML content from MSI database ...
09/26/22 15:16:02:260 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | The OS language detected for Acrobat (en_GB)
09/26/22 15:16:02:261 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
09/26/22 15:16:02:263 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | The install language for Acrobat (APRO21.0) from the fallback map (en_GB)
09/26/22 15:16:02:263 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8048 | Retreived folderList from the folder :N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build

09/26/22 15:16:02:263 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | Going to install N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5\Set-up.dat
09/26/22 15:16:02:263 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | Bootstrapper launch location is :: N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\ASU_5.4.5\Set-up.dat
09/26/22 15:16:10:720 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | Build Version - 1.16.0.1
09/26/22 15:16:10:721 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | Logging Level verbosity Set to 4
09/26/22 15:16:10:721 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | The return code from the Bootstrapper Process is (0).
09/26/22 15:16:10:726 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8048 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\CARINS~1\AppData\Local\Temp\\{DF7162CC-B98D-45D3-8FD7-376EB2764CA2}"
09/26/22 15:16:23:453 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8048 | Process creation completed.
09/26/22 15:16:23:453 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | The return code from the Adobe Installer Process is (7).Stopping the installation process.
09/26/22 15:16:23:453 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | Failed in Acrobat (N:\9-6-2021 dc only_en_US_WIN_64\9-6-2021 dc only\Build\Setup\APRO21.0) deployment (0).Stopping the installation process.
09/26/22 15:16:23:458 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8048 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
09/26/22 15:16:23:485 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8048 | Uninstaller launch location changed to temp location :: C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe
09/26/22 15:16:23:485 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8048 | Path to Process :C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\CARINS~1\AppData\Local\Temp arguments being passed :"C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u
09/26/22 15:16:26:816 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8048 | Process creation completed.
09/26/22 15:16:26:816 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8048 | The CCDA uninstallation process return code is (0).
09/26/22 15:16:28:505 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7420 | Temp path found for log files (C:\Users\CARINS~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)
09/26/22 15:18:44:505 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7420 | Temp path found for log files (C:\Users\CARINS~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)
09/26/22 15:19:35:551 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8048 | Setup exiting with return code (5)
09/26/22 15:46:24:251 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | Build Version - 2.1.0.2
09/26/22 15:46:24:251 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | Logging Level verbosity Set to 4
09/26/22 15:46:24:269 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | Successfully fetched the optionXML content from MSI database ...
09/26/22 15:46:24:278 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | The OS language detected for Acrobat (en_GB)
09/26/22 15:46:24:280 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) is not installed on the system ...
09/26/22 15:46:24:282 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | The install language for Acrobat (APRO22.0) from the fallback map (en_GB)
09/26/22 15:46:24:282 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 9488 | Retreived folderList from the folder :N:\Jims DC only 9 -2022_en_US_WIN_64\Jims DC only 9 -2022\Build

09/26/22 15:46:24:282 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | Going to install N:\Jims DC only 9 -2022_en_US_WIN_64\Jims DC only 9 -2022\Build\ASU_5.8.0\Set-up.dat
09/26/22 15:46:24:282 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | Bootstrapper launch location is :: N:\Jims DC only 9 -2022_en_US_WIN_64\Jims DC only 9 -2022\Build\ASU_5.8.0\Set-up.dat
09/26/22 15:46:32:352 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | Build Version - 2.1.0.2
09/26/22 15:46:32:353 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | Logging Level verbosity Set to 4
09/26/22 15:46:32:353 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | The return code from the Bootstrapper Process is (0).
09/26/22 15:46:32:357 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 9488 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\CARINS~1\AppData\Local\Temp\\{23E0043F-7D94-4924-9A4D-7CD6FFB5C360}"
09/26/22 15:46:43:333 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 9488 | Process creation completed.
09/26/22 15:46:43:333 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | The return code from the Adobe Installer Process is (7).Stopping the installation process.
09/26/22 15:46:43:333 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 9488 | Failed in Acrobat (N:\Jims DC only 9 -2022_en_US_WIN_64\Jims DC only 9 -2022\Build\Setup\APRO22.0) deployment (0).Stopping the installation process.
09/26/22 15:46:43:337 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 9488 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
09/26/22 15:46:43:354 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 9488 | Uninstaller launch location changed to temp location :: C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe
09/26/22 15:46:43:354 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 9488 | Path to Process :C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\CARINS~1\AppData\Local\Temp arguments being passed :"C:\Users\CARINS~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u
09/26/22 15:46:45:602 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 9488 | Process creation completed.
09/26/22 15:46:45:602 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 9488 | The CCDA uninstallation process return code is (0).
09/26/22 15:46:47:384 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6920 | Temp path found for log files (C:\Users\CARINS~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)

Report · Sep 27, 2022

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Acrobat Pro DC fails to install