Acrobat Pro X permissions in a Domain

Report · Mar 17, 2013

Hi Everyone,

I am currently running a Server 2008 R2 / Windows 7 domain.

All the servers are virtualised and the client are running in a VDI environment using VMWare Linked Clones.

I have successfully added Acrobat Reader to my base image and deployed this throughout my environment.

However, when I try and do the same with Acrobat Pro X, I get an error. Currently trying 10.0.0 if that matters.

The software installs fine, and deploys fine, but when I try and run it on a virtual desktop as a domain user I get the following error

"Please uninstall and reinstall the product .. blah blah technical support .. Error : 6"

If I run the software on the same virtual desktop as a domain admin, it works fine.

So obviously there is a permissions problem, I have used group policy to grant domain users read-write access to the "ProgramData\Adobe" and "Program Files (x86)\Adobe\Acrobat 10.0" but still no change.

Does anyone know what the secret permission is that I have to give users to make this work ?!?!?

Mark

Report · Mar 17, 2013

OK .. I fixed my own error.

I ended up reading the amt3.log file stored in the user profile and it showed lots of PCD errors.

I ended up giving users read / write permissions to Program Files(x86)\Adobe\Adobe PCD and Adobe\Adobe PCD\cache and now it works.

These folders would not correctly inherit permissions using group policy, so had to be explicitly defined.

Hope that helps someone else.

Mark