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Acrobat Updates - unable to download via AUSST

Community Beginner ,
Sep 07, 2020 Sep 07, 2020

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Every time I attempt to download Acrobat Updates via AUSST, they fail

 

D:\AUSST>AdobeUpdateServerSetupTool.exe --root="D:\inetpub\wwwroot\updates" --fresh --acrobatonly
Fresh Synchronization chosen.
Started processing for Acrobat
Received an error code 4 while processing for Acrobat. See 044C3EB0AdobeAcrobatUpdateServerSetupTool.log for more information.
Error in 0 items.
AdobeUpdateServerSetupTool returned with code: 0.
For more information refer AdobeUpdateServerSetupTool.log at C:\Users\bcolbert\AppData\Local\Temp\ .

 

The log file is full of these errors

 

09/07/20 08:48:22:662 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Starting download for file at path http://ardownload.adobe.com/pub/adobe/reader/win/AcrobatDC/2001220043/AcroRdrDCUpd2001220043.msi TEXT: VAL: 0
09/07/20 08:48:23:303 | [ERROR] | | Acrobat | Utilities | AUSST | | | 7740 | Error occurred while starting download for payload at path: http://ardownload.adobe.com/pub/adobe/reader/win/AcrobatDC/2001220043/AcroRdrDCUpd2001220043.msi error : -1 TEXT: VAL: 0
09/07/20 08:48:23:303 | [ERROR] | | Acrobat | Utilities | AUSST | | | 7740 | Connection failed. TEXT: VAL: 0
09/07/20 08:48:23:303 | [ERROR] | | Acrobat | Utilities | AUSST | | | 7740 | Encountered an error. Error code: 4 TEXT: VAL: 0
09/07/20 08:48:23:303 | [ERROR] | | Acrobat | Utilities | AUSST | | | 7740 | Could not download payload at path http://ardownload.adobe.com/pub/adobe/reader/win/AcrobatDC/2001220043/AcroRdrDCUpd2001220043.msi. TEXT: VAL: 0

 

09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacARM passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacARMContents passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacARMContents2 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacAcrobat2015 failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacAcrobat2017 failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacAcrobat2020 failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacAcrobatDC failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacReader2015 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacReader2017 failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacReader2020 failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacReaderDC failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacSrvAcrobat2015 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacSrvAcrobat2017 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacSrvAcrobat2020 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacSrvAcrobatDC passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacSrvReader2015 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacSrvReader2017 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacSrvReader2020 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for MacSrvReaderDC passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinARM passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinARMAdobeIncSign passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinARMSHA2 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinAcrobat2015 failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinAcrobat2015AdobeIncSign failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinAcrobat2015SHA2 failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinAcrobat2017AdobeIncSign failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinAcrobat2017SHA2 failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinAcrobat2020AdobeIncSign failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinAcrobatDC failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinAcrobatDCAdobeIncSign failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinAcrobatDCSHA2 failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinReader2015 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinReader2015AdobeIncSign passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinReader2015SHA2 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinReader2017AdobeIncSign passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinReader2017SHA2 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinReader2020AdobeIncSign passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinReaderDC failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinReaderDCAdobeIncSign failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinReaderDCSHA2 failed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvAcrobat2015 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvAcrobat2015AdobeIncSign passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvAcrobat2015SHA2 passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvAcrobat2017AdobeIncSign passed. TEXT: VAL: 0
09/07/20 08:48:50:418 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvAcrobat2017SHA2 passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvAcrobat2020AdobeIncSign passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvAcrobatDC passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvAcrobatDCAdobeIncSign passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvAcrobatDCSHA2 passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvReader2015 passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvReader2015AdobeIncSign passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvReader2015SHA2 passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvReader2017AdobeIncSign passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvReader2017SHA2 passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvReader2020AdobeIncSign passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvReaderDC passed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvReaderDCAdobeIncSign failed. TEXT: VAL: 0
09/07/20 08:48:50:419 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Download for WinSrvReaderDCSHA2 failed. TEXT: VAL: 0
09/07/20 08:48:50:543 | [ERROR] | | Acrobat | Utilities | AUSST | | | 7740 | Last failure... TEXT: VAL: 4

 

 

TOPICS
Acrobat , Deploy and package apps

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correct answers 1 Correct answer

Adobe Employee , Sep 16, 2020 Sep 16, 2020

The log file %TEMP%\CreativeCloud\ACC\AdobeDownload\DLM.log may give you more information on the download failures, otherwise I suggest opening a support case so we can look into this in more detail.

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Adobe Employee ,
Sep 15, 2020 Sep 15, 2020

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Hello,

please test if you can download MSI files in a web browser by opening the link below; it's possible your firewall or proxy server are blocking these particular file-types.

http://ardownload.adobe.com/pub/adobe/reader/win/AcrobatDC/2001220043/AcroRdrDCUpd2001220043.msi

thanks

Dominic

 

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Community Beginner ,
Sep 15, 2020 Sep 15, 2020

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No issues downloading via Internet Explorer on Server 2016, connected to our proxy server

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Adobe Employee ,
Sep 16, 2020 Sep 16, 2020

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The log file %TEMP%\CreativeCloud\ACC\AdobeDownload\DLM.log may give you more information on the download failures, otherwise I suggest opening a support case so we can look into this in more detail.

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Community Beginner ,
Sep 16, 2020 Sep 16, 2020

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Tried to, all I got were promises of a call back that never happened. Resorted to the forum.. 

 

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Community Beginner ,
Sep 16, 2020 Sep 16, 2020

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DLM Log is full of these errors

 

09/16/20 14:45:09:533 | [INFO] | | | | | | ProcessUtils | 936 | In changeThreadContextToExplorerContext.explorer process ID: 9252.
09/16/20 14:45:09:533 | [INFO] | | | | | | ProcessUtils | 936 | In changeThreadContextToExplorerContext. Success in changingContext.
09/16/20 14:45:09:535 | [INFO] | | | | | | ProcessUtils | 936 | In revertThreadContextToProcessContext. Success in RevertToSelf.
09/16/20 14:45:09:535 | [INFO] | | | | | | | 936 | The file to be downloaded is http://ardownload.adobe.com/pub/adobe/reader/win/AcrobatDC/2001220043/AcroRdrDCUpd2001220043.msi
09/16/20 14:45:09:535 | [INFO] | | | | | | | 936 | Going to download the file at /C:\Users\bcolbert\AppData\Local\Temp\AdobeAESSTKRVjz/AcroRdrDCUpd2001220043.msi
09/16/20 14:45:09:537 | [INFO] | | | | | | ProcessUtils | 936 | In changeThreadContextToExplorerContext.explorer process ID: 9252.
09/16/20 14:45:09:537 | [INFO] | | | | | | ProcessUtils | 936 | In changeThreadContextToExplorerContext. Success in changingContext.
09/16/20 14:45:09:637 | [INFO] | | | | | | ProcessUtils | 936 | In revertThreadContextToProcessContext. Success in RevertToSelf.
09/16/20 14:45:09:638 | [ERROR] | | | | | | | 936 | The windows error code is - 12152
09/16/20 14:45:09:638 | [ERROR] | | | | | | | 936 | Failed to send the request to server to get the response - 12152
09/16/20 14:45:09:638 | [INFO] | | | | | | | 936 | some intermittent error while fetching remote file size. Retrying now. Error code is 12152 and error type is -40

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