Acrobate professional and the 7.0.7 patch

Report · May 31, 2006

I have set up the Acrobat Professional 7.0.0 upgrade install VIA the Install Tuner. We have managed to patch the Admin install to 7.0.5. When we try to run the 7.0.7 patch against the Admin install it starts and stops right away like something is wrong with the AcrobatUpd707_all_incr.exe patch file. Can anyone tell me if we are doing something wrong or is there in-fact something wrong with the 707 patch? We were successful in patching to 7.0.5 so we are following the same steps that worked with the 7.0.7 patch without any luck.

Thanks in advance for any help or suggestion you might be able to offer.

Ed Puariea

Report · Jun 01, 2006

extract the msp file from the .exe file and run the patch on the admin install point.

Report · Jun 01, 2006

Thanks for you reply.

We did extract the msp file from the .exe file and ran the patch on the admin install point. That is where it fails. It starts the update then just drops or closes. The 707 patch runs fine when applied to 705 pro when it is installed. We wanted to be able to patch the admin install to 7.0.7. We were able to patch the admin install from 7.0.0 to 7.0.5 but the 7.0.7 fails. We were thinking that the 7.0.7 patch had something wrong with it.

Ed

Report · Jun 01, 2006

no, the patch is fine. what are you command line parameters?

Report · Jun 01, 2006

msiexec /a <path to admin install>\acropro.msi /p acro707.msp

Report · Jun 01, 2006

any error messages? I just ran throgh this routine and it worked fine.

Report · Jun 01, 2006

No error the install just stops and goes away about 5 seconds after it starts. Should we reboot or anything special after the 7.0.5 patch? See we were able to get it up to 7.0.5 so we think we are doing it right. There must be something were missing.

Report · Jun 01, 2006

Have you tried running the 7.0.5 patched installer yet? Maybe that will pop up an error pointing to a problem with the admin install point in general.

Report · Jun 01, 2006

We were successful with the 7.0.5 patch to the admin install. We started off by making an admin install for Adobe Professional Upgrade 7.0.0. We then were able to run the 7.0.5 admin upgrade. So we now have it at 7.0.5. We want to be able to update the 7.0.5 admin install to 7.0.7. We are having trouble with the 7.0.7 admin install because it stops just about 5 seconds after the install starts.

Report · Jun 01, 2006

>So we now have it at 7.0.5.

Right. So when you run this installer on a machine, does it work?

Report · Jun 01, 2006

Yes we can use the admin install to install the Adobe Pro upgrade and the result is 7.0.5. So that's all good. I can even take and use the patch to upgade the install from 7.0.5 to 7.0.7. So it works for us there. It jut dies when w try to updat the admin install from 7.0.5 to 7.0.7. could there be a problme with us trying to use an dmin install for an upgradej version of Pro. We were able to take the Adobe Pro Upgrade 7.0.0 and make an amin install out of it. Then Like I said we were able to patch that to 7.0.5.

MMMMMMMM

Thanks again.

Report · Jun 01, 2006

>could there be a problme with us trying to use an dmin install for an upgradej version of Pro.

Possible. I haven't tried that.

Report · Jun 01, 2006

so, tried with the upgrade version, and it still works...<br /><br />msiexec /a <path to AcroPro.msi file> /p <path to Acro707.msp> /qb

Report · Jun 01, 2006

Is there anyway we might get the Acro707.msp file from you maybe something is wrong with ours?
My e-mail address is epuariea@brikggs.com

Thanks a bunch.

Report · Jun 01, 2006

attached

Report · Jun 01, 2006

We were able to get it all set up and can install the Upgrade for Adobe Professional. The result is 7.0.5. But maybe there is an issue becuase of the fact that it is an upgrade version of the install. But our thoughts are if we can get er up to 7.0.5 then we should be abel to get er up to 7.0.7 right? That's why we were thinking something must be wrong with the Acro707.msp file we are using.

epuariea@briggs.com

Report · Jun 01, 2006

Thanks I'll let you know how it works good or bad.

Have a good night.

Report · Jun 02, 2006

Thanks for the file.

We were able to run the patch against the admin install and it worked thanks. Were kind of bummed now for two reason's. You know we have the Adobe Pro Upgrade install right? Well we can set up an admin install for the Adobe Pro Upgrade 7.0.0 and we can use that to install Adobe Pro without having our lic version of Adobe Std on the box. We can also patch that to 7.0.5 and it also does not need to have Adobe Std on the box. Kind of nice. Then after we up the admin install to 7.0.7 it is asking for Adobe Std to be installed. They must have fixed that in the 7.0.7 patch. No biggy I guess, we will have to live with that. But the second problem is we get an error when the Adobe Pro 7.0.7 tried to upgrade our Adobe Std 7.0.7 install. The error is "Internal Error 2602. File,Update_2.kfp" Do you know anything about the error? I have not had a chance to look into it as of yet.

Thanks for all your help Sir.

Ed

Report · Jun 02, 2006

Are you using a volume license version or a version that needs to be activated? I've never tried to push out a true upgrade version (one that looks for a previous install), so I'm not sure what the expected behavior is. I don't know what 2602 is either. You may want to create an install log and see what is failing.

Report · Jun 02, 2006

No I am embarrassed to say they bought 12 shrink-wrapped versions and yes they need to activated.

Report · Jun 02, 2006

Found this.

http://www.msfn.org/board/lofiversion/index.php/t57488.html

The error comes up in this post. At first glance it may have something to do with the activation.

Report · Jun 02, 2006

Well, i tried this scenario, and when I fire up the patched msi file, I get a message that you have to uninstall Standard first. Not sure if this is the same problem you are running in to.

Report · Jun 02, 2006

No. If we use the admin install to install the Adobe Pro Upgrade 7.0.0, it works fine. If we patch the admin install to 7.0.5 it works fine, and that is with no Adobe on the box at all. Once we add he 7.0.7 to the admin install the install then needs Adobe Std installed as one would expect. So then we add the Adobe STD to the box then run the 7.0.7 upgrade, the install gets to the very last thing and fails then it looks like it uninstalls everything that it installs and leaves you back at Adobe Std 7.0.7. So what we are trying to do now is to use the admin install to get the Adobe Pro Upgrade installed to 7.0.5 then string the 7.0.7 *.msp file to the end of that install. Oh crud that fails as well.

Report · Jun 02, 2006

How are you handling activation anyway? once you activate 2 machines with the same serial number, the rest will be locked out.

Report · Jun 02, 2006

We have been using the same install and just running the activation on each. Just now we tried to activate it again and it is locked. There goes that idea. I think we are going to hang it up and tell our supervisor that they should buy some VLA's Is there anyway to call and have it unlocked?

Thanks for all your help.