Activate CC applications

[ik18547305]

Hi,

We are working with a Non-Persistent VDI citrix environment.

I have installed Illustrator CC. Now we want to create an APPV package. But the APPV package does'nt activate in our VDI (virtual environment) with the Prov.xml file that i have made with the Adobe-prtk tool.

I have a log file amt3.log that shows that the activation failed.

Is something changed in the activation method of CC applications? We want to create an APPV for indesign and Photoshop also with the same license key.

Can you please help me?

Kind Regards,

Ilona Koster

i.koster@vumc.nl

[rpandita · Accepted solution]

Hi i.koster@vumc.nl,

Adobe AI is not supported in Virtual environment.

For more information on Virtual support please check this link -

Technical support boundaries for virtualized or server-based environments

~Rohit