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Activation Issue after Power fail

New Here ,
Feb 18, 2021 Feb 18, 2021

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Have creative cloud on 2 computer - desktop & laptop - Experienced power failure on Desktop with some Adobe apps running..

 

Now when I start any creative app (Acrobat Pro for instance) on my dektop - I always have to login to my adobe account and it forces me to sign out of one of my activations (laptop or desktop) so it can start a new instance on my computer (so I have to logout of my desktop even though I am on my desktop).

 

Once I do this, the apps stay working until I shut down - then the next time, I'll have to go through the whole process again.  How do I get adobe to understand the system I'm starting on IS the desktop I have registered?

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Manage account , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Feb 18, 2021 Feb 18, 2021

Hello,

Once you get the prompt, please sign out from both the device and then log in and check if you are getting the same issue. 

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Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

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Hello,

Once you get the prompt, please sign out from both the device and then log in and check if you are getting the same issue. 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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