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Add administrator missing

New Here ,
Aug 23, 2021 Aug 23, 2021

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Not sure if something is broken right now at https://adminconsole.adobe.com

But I'm not getting the option to add a new Administator to our admin console.

 

adobe_admin_console_admin_new_missing.jpg

 

The button for adding an administator is simply missing. Tested from two machines with different browsers, from different locations and connections!

Tried to call Adobe support, got forwarded to enterprise support, where the connection died, great.

 

Also what's up with the missing option at support, to make a ticket?

adobe_admin_console_no_ticket.jpg

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Admin console , Enterprise

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correct answers 1 Correct answer

Adobe Employee , Aug 24, 2021 Aug 24, 2021

This seems odd. There are no reported outages and I checked on my Admin Console and the functionality is present.

 

Can you check if you have an active contract or products in this organization. Are there any messages or indications in the Overview page. Or you can see the Contract details on the Accounts tab. It'll also help if you could tell us if this is a teams plan or an enterprise plan. 

 

If all seems in order, then please Contact Support by clicking on the Chat button on this page: https://helpx.adobe.com/contact.html

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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This seems odd. There are no reported outages and I checked on my Admin Console and the functionality is present.

 

Can you check if you have an active contract or products in this organization. Are there any messages or indications in the Overview page. Or you can see the Contract details on the Accounts tab. It'll also help if you could tell us if this is a teams plan or an enterprise plan. 

 

If all seems in order, then please Contact Support by clicking on the Chat button on this page: https://helpx.adobe.com/contact.html

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New Here ,
Aug 25, 2021 Aug 25, 2021

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You were spot on, after I've added the two products, the options reappeared.

 

A bit strange, but fixable.

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