Added a new license for a new member, but he can't use the programs. Saying licensing issues... any advise?

[aldom51279326]

Added a new license for a new member, but he can't use the programs. Saying licensing issues... any advise?

[alisterblack · Accepted solution]

Are you using the Enterprise Dashboard?

If so

1. Ensure they are using the correct ID type. So if they have been added to the dashboard with Enterprise or Federated ID ensure they are not using Adobe ID or vice versa.

2. Get them to sign out and sign back in to check their entitlement.

3. If problems persist then try this:

The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

1. Close the Creative Cloud application.
2. Navigate to the OOBE folder.
   Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
   Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3. Delete the opm.db file.
4. Launch Creative Cloud.