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Adding a new adobe account, I want to delete the sync files from the old account

New Here ,
Feb 27, 2023 Feb 27, 2023

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Hi,

 

We have 4 Adobe accounts at work, and are swapping a Mac between users (permanantly)

I've signed in with the new Adobe user, and all the files for that account have successfully synced to the Creative Cloud files folder.

 

The files from the previous Adobe account are still on this mac (they can be accessed through the "recents" folder) Although you can no longer access them directly through Creative Cloud Files.

 

I want to delete all these files, but just want to be sure it will not delete them from the sync folder which this account uses.

 

Thanks for any help

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correct answers 1 Correct answer

Community Expert , Feb 27, 2023 Feb 27, 2023

Hi @matthewd19025972 they are only showing in the recent files and should not actually be on the Mac.

Simply go to File>Open Recent and choose Clear Recent files. The list will reset.

The other thing you should do is remove the additional Mac user from the Apple System Prefs/Users and Groups.

Removing their account will clean out any remaining synced files without effecting the sync folder in the cloud.

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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Your users do not have their private user on your macs? For me, that's strange.

 

You can delete the other user's locally stored data without a problem. Also delete the root directory to this.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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Hi @matthewd19025972 they are only showing in the recent files and should not actually be on the Mac.

Simply go to File>Open Recent and choose Clear Recent files. The list will reset.

The other thing you should do is remove the additional Mac user from the Apple System Prefs/Users and Groups.

Removing their account will clean out any remaining synced files without effecting the sync folder in the cloud.

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