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Adding Adobe Substance Collection to existing teams plan

Explorer ,
Aug 11, 2021 Aug 11, 2021

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Hi, My company currently has a 'Creative Cloud All Apps' plan which has 13 licenses.  We also have a single license for the old version of Substance (bought before the Adobe takeover)

 

I would like to add the Adobe Substance Collection for two of the licenses on our current 'All Apps' plan so two team members can login to ASC using their CC details. I also want to carry over the points from our existing Substance licence.

 

Can someone get back to me on the best way to approach this? I've looked on the website and it's not clear what plan I will need (indiviual or team licenses) or if I can simply add it to out existing 'All Apps' plan.

 

Kind Regards

Dan

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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Are these 13 licenses purchased together as a Teams plan? Do you use the Adobe Admin Console to centrally manage your licenses or are these purchased separately? Also, the answer will depend on whether you purchased these directly using the Adobe website or through a reseller or sales channel.

 

If you've purchased your teams plan directly, and have access to the Admin Console, you can view the available products. You can then either add more licenses or add additional products. Subtstance is not included in the CC All Apps plan. See https://helpx.adobe.com/enterprise/using/add-products-and-licenses.html

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Explorer ,
Aug 18, 2021 Aug 18, 2021

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Thanks for getting back to me Vikrant, yes we purchased the existing licences as part of a teams plan and through a reseller.

 

Thanks

Dan

 

 

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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You can see if the "Buy More" option is available to you in your Admin Console. And use that you place an order for the required number of licences for Subtance. Once these are added, assign users to this product in addition to the All Apps plan that they already have. And you should be good to go. Or you could contact the reseller directly and ask them to add the required number of Substance licences to your existing Teams plan.

 

The emphasis being on adding these new licences/product to the existing plan. It's easy enough to purchase a brand new plan, but then users may run into issues running both CC apps and Substance apsp at the same time.

 

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Explorer ,
Aug 18, 2021 Aug 18, 2021

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Hi, I've just logged into my admin console and the 'Buy More' button is available. When I click on the button it gives me a list of products I can add but the 'Substance 3D' collection isn't on the list?

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