Adding an additional seat to Creative Cloud & potentially bought twice!

[Hilly_2014]

Hi all,

Can any customer support people help? I've been sat on hold to their main UK contact number for the last 36 mins with no response.

We currently already have 2 accounts set up in Creative Cloud and tried to add a 3rd but may have accidently purchased this twice (once via the join method on http://www.adobe.com/uk/products/creativecloud.html and one via the 'add seat' method with Creative Cloud itself).

Can a customer support person please get in touch with myself ASAP just so that I can just confirm that only one purchase has gone through, rather than 2?

Many thanks,

Stephen

[Romsinha-9KMEUt · Accepted solution]

Hi Hilly_2014,

Please refer the kb: http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

Regards,

Romit Sinha