Admin Console Lockout

[Scott32311608keht]

I managed to lock myself out of the admin console. Creating a support case needs admin console access. Is there an admin in the forum that can help me out? Surely I can't be the first one to do this...

Thanks

[kglad]

@Scott32311608keht 

the account owner can still use the console.

[Scott32311608keht]

Unfortunately, I am the account owner 😕 I believe I accidently switched the account type to "User". 

[kglad]

flagging an adobe employee for help...

[Scott32311608keht]

Thank you, it's much appreciated 😄

[kglad]

@Scott32311608keht 

happy to help. (and i flagged them a few minutes ago.)

[defaultscpbq6k64a1s · Accepted solution]

I think I'm good. Apparently there's a difference between the Business ID and the Adobe ID. I was trying to get to the Admin Console through the Adobe ID. I'm in there now. Hooray for learning curves, lol.

[Scott32311608keht]

Ah, there we go, that's the right profile now. Oof. I think I'm good!

[kglad]

ok, thanks for the update.