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Admin Console Lockout

Community Beginner ,
Sep 15, 2023 Sep 15, 2023

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I managed to lock myself out of the admin console. Creating a support case needs admin console access. Is there an admin in the forum that can help me out? Surely I can't be the first one to do this...

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Admin console , Troubleshooting

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correct answers 1 Correct answer

New Here , Sep 15, 2023 Sep 15, 2023

I think I'm good. Apparently there's a difference between the Business ID and the Adobe ID. I was trying to get to the Admin Console through the Adobe ID. I'm in there now. Hooray for learning curves, lol.

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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@Scott32311608keht 

 

the account owner can still use the console.

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Community Beginner ,
Sep 15, 2023 Sep 15, 2023

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Unfortunately, I am the account owner 😕 I believe I accidently switched the account type to "User". 

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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flagging an adobe employee for help...

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Community Beginner ,
Sep 15, 2023 Sep 15, 2023

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Thank you, it's much appreciated 😄

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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@Scott32311608keht 

 

happy to help. (and i flagged them a few minutes ago.)

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New Here ,
Sep 15, 2023 Sep 15, 2023

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I think I'm good. Apparently there's a difference between the Business ID and the Adobe ID. I was trying to get to the Admin Console through the Adobe ID. I'm in there now. Hooray for learning curves, lol.

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Community Beginner ,
Sep 15, 2023 Sep 15, 2023

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Ah, there we go, that's the right profile now. Oof. I think I'm good!

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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ok, thanks for the update.

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