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Admin Console Rights Are Missing

New Here ,
Dec 02, 2020 Dec 02, 2020

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Sign in and get the message,

 

"You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."

 

I am the system adminstrator. Who should I contact?

Please advise.

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correct answers 1 Correct answer

Adobe Employee , Dec 02, 2020 Dec 02, 2020

Hello,
You have two accounts. The Admin rights you have are on Adobe ID, not Federated. Make sure when you try to login using the personal account, not the organization. Check if this works.
Thanks,
Nikhil Gupta

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Adobe Employee ,
Dec 02, 2020 Dec 02, 2020

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Hi there, 

 

I have sent you a personal message please check and respond. 

 

Thanks!

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Adobe Employee ,
Dec 02, 2020 Dec 02, 2020

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Hello,
You have two accounts. The Admin rights you have are on Adobe ID, not Federated. Make sure when you try to login using the personal account, not the organization. Check if this works.
Thanks,
Nikhil Gupta

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New Here ,
Dec 02, 2020 Dec 02, 2020

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That was it. Thank you.

(Edited by a moderator- Personal info removed)

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Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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This doesn't make sense to me.  I, too am the only person on our organization's account.  But it still tells me that I don't have admin rights.  What would a personal account have to do with the organization's account?  I need to get this solved.  Thanks.

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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Hello Mindy,

I am sorry for the inconvenience but I do not see any organizations linked with the email you posted with. If you have a different email, please send me a private message and I will check again.

 

Thanks,

Nikhil Gupta

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