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Admin Console - Users - Advanced options are no longer available

Community Beginner ,
May 27, 2020 May 27, 2020

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Advanced options for managing users are not available. I need to manage a large number using .csv files ( All of them are Adobe ID) and I can't do it anymore:

console_sin_add_users.jpg

Thanks for the assistance.

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Admin console , Users and groups

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correct answers 1 Correct answer

Community Beginner , May 28, 2020 May 28, 2020

Excuse me, issue resolved. The options are available from the User groups section:console_con_add.jpg

 

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Adobe Employee ,
May 28, 2020 May 28, 2020

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Can you please check if the advanced options are still unavailable?

 

Yesterday, we did face some deterioration of services and this may have been due to that. All services are now running normally.

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Community Beginner ,
May 28, 2020 May 28, 2020

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Hi Vikrant, yes, the advanced options are still unavailable, right now (near 7:00 PM UTC). Is the same in Chrome and Firefox:
console_sin_add_users_2.jpg

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Adobe Employee ,
May 28, 2020 May 28, 2020

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What administrator role have you been assigned on your organization's Admin Console? You can go to the Administrators section on the left hand pane and you should have the administrator role name assigned to you, next to your email address eg. System Administrator, Product Administrator, User Group Administrator etc. 

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Community Beginner ,
May 28, 2020 May 28, 2020

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The administrator role name assigned to me are this (en español):

  • Administrador de perfil de productos
  • Administrador de grupo de usuarios

console_sin_add_users_3.jpg

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Community Beginner ,
May 28, 2020 May 28, 2020

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Excuse me, issue resolved. The options are available from the User groups section:console_con_add.jpg

 

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