• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Admin Console

Community Beginner ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

I need to update my billing information and it keeps saying login to the Admin console and then when I try - it says I dont have access to it and to contact the administor for the account! Im the only person on the account!! and that stupid chat robot is good for nothing! Is there an actual number or email I can contact at Adobe to get this fixed! 

 

Cheers

TOPICS
Admin console

Views

1.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 03, 2023 Jul 03, 2023

Hi @Rebecca298821495bjl, I have shared the details with you in a personal message; please connect with us so we can help you on priority. Thanks!

Votes

Translate

Translate
Community Expert ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

go to https://account.adobe.com

 

any problem?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

Yup I can get to that part and be logged in - but cant get to the admin console part for the billing issues 😞 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

you're confused.

 

do you have a teams or enterprise subscription?

 

if not, you do not have access to a teams/enterprise admin console.

 

ie, if you have an individual subscription,

https://helpx.adobe.com/manage-account/using/update-billing-information.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

I’m permanently confused haha! yes its a team ones because a lady that use to work here set it up. She is no longer here and it’s just me doing it - and her account was taken off it - hence why I’m confused why I cant sign in to the next part and it keeps saying contact the administrator for the account. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

ok.

 

the owner of the teams subscription is an automatic admin. are you the owner?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

I didnt set up the account - but I am now the only person with access to it 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

now, do you know what adobe id/password was used for your owner account or that lady's admin id/pass?

 

if not, can you contact her?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

I don’t know her login or password and have tried reaching out to her multiple times with no luck. So is there some way I can reset it or do I basically have to make a whole new account? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 14, 2023 May 14, 2023

Copy link to clipboard

Copied

you'll have to contact adobe support. you typically would do that via the admin console, but obviously that's a problem for you.

 

you also have phone support. do you see a number on your adobe invoices?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 03, 2023 Jul 03, 2023

Copy link to clipboard

Copied

LATEST

Hi @Rebecca298821495bjl, I have shared the details with you in a personal message; please connect with us so we can help you on priority. Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines