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Admin Console

Community Beginner ,
May 15, 2023 May 15, 2023

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Hi,
I have Adobe Pro (purchased with this acount) and can't access to the admin console! 
I am the purchaser and should be the admin.
It shows the following message:

We're sorry.

You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.

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correct answers 1 Correct answer

Adobe Employee , May 15, 2023 May 15, 2023

HI @Houssam298937305fb6 

 

Thanks for reaching out to us.

 

I hope you have tried accessing the browser though different browsers.

 

In case changing browser does not work and if you have purchased a Teams / Enterprise license under a VIP contract, please check with your reseller who accepted the intial invite, the person who has accepted the initital invite will be the primary administrator and will have access to the admin console.

 

In case you are aware of your Account manager, please check

...

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Adobe Employee ,
May 15, 2023 May 15, 2023

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Hi, @Houssam298937305fb6 I have checked and was not find your email h*****d@g****y.com registered with any admin console.

Please message me your Contract ID/VIP number so I can check and assist you further.

 

Thanks,

Ashish

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Community Beginner ,
May 15, 2023 May 15, 2023

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Hi Ashish,
Thanks for your reply.
Where I can find these information! Please support.
I have only the PO on the invoice: 

AE*********E


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Community Expert ,
May 15, 2023 May 15, 2023

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does https://account.adobe.com show your subscription?

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Adobe Employee ,
May 15, 2023 May 15, 2023

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HI @Houssam298937305fb6 

 

Thanks for reaching out to us.

 

I hope you have tried accessing the browser though different browsers.

 

In case changing browser does not work and if you have purchased a Teams / Enterprise license under a VIP contract, please check with your reseller who accepted the intial invite, the person who has accepted the initital invite will be the primary administrator and will have access to the admin console.

 

In case you are aware of your Account manager, please check who the primary admin on your Admin console is and if they can add you as one of the admins.

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LEGEND ,
May 15, 2023 May 15, 2023

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Did you definitively buy a business account? A simple subscription to Acrobat Pro is not a business account just because a business buys it. Perhaps you have a regular plan, and hence never will have access to the admin console. What is it that you want to do with the console? 

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Community Beginner ,
May 16, 2023 May 16, 2023

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I think this is the issue. I thought it is already a business account.
I need the admin console to be able to delete the previous agreements which is apparently not possible without access to the admin console. Please could you help me in this?

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Community Expert ,
May 16, 2023 May 16, 2023

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LATEST

first, check https://account.adobe.com for your subscription.  if that shows your subscription, you do NOT have a teams nor an enterprise account and you can't use a teams/enterprise console.

 

ie, if you signed up for an individual subscription, you'll need to cancel it and start one that meets your needs.

 

so, again, check https://account.adobe.com

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