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Administrator

New Here ,
Jul 20, 2021 Jul 20, 2021

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Hi, 
I am not able to gain access as an administrator so I cannot assign a license to our team member. The help button says we should contact the administrator but we don't have one anymore. We purchased a monthly plan and received a confirmation email but I don't see the new plan subscription when I sign into our account. 
 
 
 

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Community Expert ,
Jul 20, 2021 Jul 20, 2021

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quote
...we should contact the administrator but we don't have one anymore.

=========

What does THAT mean?

Assuming this is a Teams/Enterprise plan, who in your organization pays the bills?


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Jul 20, 2021 Jul 20, 2021

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There must be an administrator, because only the administrator can give out licenses. If someone used to do the job, but they left, you certainly need to sort this out, it's hardly Adobe's fault if nobody told them!

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Community Expert ,
Jul 22, 2021 Jul 22, 2021

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Hi @cosmicf41012485 ,

 

Since you require Administrator access to manage your Licenses and if you are not aware about the Administrator  assigned for the account, please contact Adobe Support Team so that they can share the first name of the Administrator as per the records and you can connect internally with the admin and can gain access.

 

If you are able to locate your Team Administrator, then please ask him/her to follow the following suggested steps to Change the Contract Owner : https://helpx.adobe.com/enterprise/using/change-contract-owner.html 

 

Please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat support or phone support :  https://helpx.adobe.com/contact/phone.html

 

Hope this helps. 

Thank you.

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