Adobe account

[FilGov]

What Adobe account / e-mail address should we use when purchasing subscriptions for employees in an enterprise?

Should we use the e-mail address of the corresponding employee so they can activate / log in to the purchased product/subscription themselves on their workstation if/when necessary?

Should we instead always use the e-mail address from the IT department for all purchases/subscriptions so all purchases/subscriptions can be centrally managed from a single account?

Is it even possible to purchase several subscriptions for the same product (say, 10 licenses for Adobe Acrobat Pro DC) with a single Adobe account and install, activate, and use them as desired on any 10 computers (different employees)?

Please advise.

Thank you.

PS: We are Adobe customers. How can we contact Adobe support by e-mail? Please inform. Thank you.

[rpandita]

Hi FilGov ,

Greetings.

If you are an Enterprise Customer you can create a case via Admin Console.

For purchase and sales please click on this link Adobe Creative Cloud for teams | What is Creative Cloud for teams?  and request a consultation and fill in the form.

~Rohit

[FilGov]

Hi Rohit,

greetings, thank you for your reply.

We are an enterprise and we are customers, but that is apparently not enough for Adobe, as we cannot access Admin Console ("Access denied"). Does that mean we, an enterprise, cannot contact Adobe support by e-mail despite paying every month for Adobe software? Please confirm, because we would rather not do business with such companies, even free Android apps have free e-mail support.

This is neither a purchase nor a sale and we need no consultation. We just need advise regarding what account / e-mail address to use when purchasing subscriptions for our employees (see original post).

Thank you.

[FilGov]

Anyone?

[rpandita]

Hi FilGov,

Greetings.

I have sent you a PM please check

~Rohit

[FilGov]

Hi rpandita,

greetings, thank you for your reply.

Are you sure you did? We cannot find any anywhere. Could you please explain how/where to check? Even better, could please reply here? As explained, we just need advise regarding what account / e-mail address to use when purchasing subscriptions for our employees (see original post), we do not understand why (apparently) no one can answer this...

Thank you.

[FilGov]

Is there really no one able to answer this simple question?

[rpandita]

Hi FilGov ,

I apologize for the delayed response.

You can simply sign an ETLA depending in your requirement.

Please check this link and see whats suits you better - Compare licensing programs | Adobe Buying Programs

Once you decide you can then schedule consultation - Adobe | Request for consultation

~Rohit

[FilGov]

Hi Rohit,

thank you for your reply.

We do not want to sign an ETLA, we are a small company and our requirements do not justify it, it is overkill.

We just want an answer to our (simple) question please.

Thank you.

[FilGov]

Why do Adobe employees keep marking unhelpful replies as helpful? It would be more helpful if they answered the question...

[rpandita · Accepted solution]

Hi FilGov

As i mentioned earlier,

Please check this link and see whats suits you better - Compare licensing programs | Adobe Buying Programs

Once you decide you can then schedule consultation - Adobe | Request for consultation

First you need to understand how Licensing works, as an example

Q. Should we use the e-mail address of the corresponding employee so they can activate / log in to the purchased product/subscription themselves on their workstation if/when necessary?

A. This makes more sense for individual accounts, not in Enterprise environment.

Q. Should we instead always use the e-mail address from the IT department for all purchases/subscriptions so all purchases/subscriptions can be centrally managed from a single account?

A. Yes you can, but it again depends what plan you opt for.

Q. Is it even possible to purchase several subscriptions for the same product (say, 10 licenses for Adobe Acrobat Pro DC) with a single Adobe account and install, activate, and use them as desired on any 10 computers (different employees)?

A. I suppose not, named user licensing does not work like this, seems like which is what you are looking for.

This link will calrify abiut it -

What You Need to Know About the Move Towards Named User Deployment | Adobe Installation and Licensin...

~Rohit

[FilGov]

Hi Rohit,

thank you for your reply, we are glad someone finally answered our question(s).

As we mentioned earlier, we do not want to sign an ETLA, we are a small company and our requirements do not justify it, it is overkill. Looking over the available programs, we noticed there is a "VIP" program which seems to suit us better, though we still do not understand how to enroll. Guess we must schedule a consultation. Would this be a suitable program for a small company that needs CC for 3 employees? Is there a more suitable one? What happens to the individual CC and Acrobat Pro DC accounts/licenses we already purchased and use if we enroll? Can they be integrated in the program? Please confirm/clarify.

Regarding your answers, which we appreciate, the second and third ones contradict each other, but we think we understand what you mean.

Thank you also for your final link, we are not convinced of the benefits of named user deployment/licensing (only differences we notice are licensing ceased to be straightforward and now we must pay regularly instead of just once), but it helped clear things out.

Thank you.