Adobe Acrobat does not start if the computer has no Internet connection

[casual_coder0D4B]

Hello,

we use the online version of Acrobat with the Federated ID.
Runs cleanly when the computer is connected to the Internet.

But as soon as the computer is offline, you cannot use Acrobat.
Acrobat requires an internet connection.

Does anyone have a solution for this problem?

[SuJoshi · Accepted solution]

Hi,

I assume the app is not opening because the machine is not connected with the internet and asking you to log in. As you are using named user license, the application requires an internet connection and for various reasons like authenticating your account, verifying the subscription, etc. 

[HaSchCOBA]

Hi, if you have logged on to Acrobat, the logon is valid for 99 days.
So this information must be stored locally on the client so that you can start Acrobat also in offline mode.

See here:

Grace period for logon to Acrobat 

[SuJoshi]

Hi,

I agree with you however if you are using named user license then there are various factors causing this issue.

Whenever you sign in to the application it stores a sign in information on your machine so whenever you restart the machine it takes the information automatically and never asks for sign in again however after restarting the machine if that file is not available or deleted from that location, it will prompt you to sign in again. It happens if you are using the application on servers/machines where the user profile resets after restarting. Some of the components/tools of the application also require online services like send for signature, share, etc.

You can check the last update date and time of the components/files under the below folder: 

For Mac: ~/library/Application Support/Adobe/OOBE

For Windows: C:\Users\username\AppData\Local\Adobe\OOBE

If the last update date of the files under OOBE folder is changing that means, the sign-in details are reset/deleted and you have to sign in again which requires an internet connection.

I hope, I was able to answer your query.

[HaSchCOBA]

Thanks for your reply, i will check this.

What we have tested is, that we have downloaded the CreativeCloud Client and Acrobat from the AdminConsole and we installed it without any adjustments. Then we logged of from the Notebook, disconnected all network connections and we can start Acrobat without any issues.

That works fine.

Our default implementation ist, that we use Acrobat and we managed the installation with the customization wizard. This kind of installation didn´t work when the Notebook is offline. Acrobat didn´t start and requires a online connection.

But let me check, what you propose.

[SuJoshi]

When you sign in to the creative cloud app, it stores the details in two locations which are the credential manager and OOBE folder and this is how the new licensing model works. I am not sure if Acrobat is now working on the new licensing model (NGL) or in the old model (AMT). Kindly check if after restarting the machine, the details are removed from OOBE folder and credential manager (under control panel) because most of the organizations/University install Acrobat on VMs or servers which has this type of workflow. It depends on the user profile.