Adobe Acrobat gives an error message "The key file is missing, canceled"

[Guest]

Hi,

Adobe Acrobat gives an error message "The key file is missing, canceled" this is a direct translation of the Finnish error message. Acrobat is already re-installed. The operating system is Windows Server 2008 R2, and there is also installed Adobe Reader X.

BR

Heikki

[lnayal]

Which version of Acrobat are you using?

Did you see this message on every use of Acrobat or at some specific action?

Please try running repair for Acrobat if not done already.

[Guest]

Acrobat and reader version is 10.1.2.

Acrobat has been re-instelled, but i dont know does it do same as repair?

[lnayal]

Please let us know do you see this error on every launch of Acrobat?

Recommended is to have latest version of Acrobat and Reader. i.e. 10.1.8

Try updating application and then see if you still encounter the error.

[Guest]

Can you post a screenshot of the error message?