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Adobe Acrobat missing from Team account

New Here ,
Mar 09, 2023 Mar 09, 2023

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We purchased Adobe acrobat for teams through PAX8 using the email support@******* as this is our account linked to PAX8. We then purchased a subscription on behalf of our customer and allocated it to her email address cath@***** 

 

The end user Cath@ can only see her previous 2017 expired subscription and on our Support@ we can see that we purchased adobe acrobat for teams but are unable to download it (which is correct) Pax8 support have advised we get in contact with Adobe direct to resolve the issue. 

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Licensing , Teams

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Hi there,

 

We appreciate you writing in.

 

Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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@Geoff287872276zyr 

 

with a teams subscription and a need for account help, you should open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Geoff, in addition to Kglad's suggestion, please sign in under the account assigned to the organization, not your individual account. Please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for guidance on choosing which account you are signing into. 

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