Adobe Acrobat Pro DC - Error Message

[keega]

The installation gets to 30% then this error message: Acrobat installer encountered an unexpected download issue. We will keep trying but if the issue continues, please contact Adobe support. I'm running as admin and still nothing.

We are on a "subscription" type account where we manage the Adobe CC by assigning a product to a user, then the user gets an email with a link to download the product, which in this case is Adobe Acrobat Pro DC.

Any ideas?

Thanks in advance!

[alisterblack · Accepted solution]

Hi,

Does the error occur when the user clicks the link to download? Or are they downloading via the Creative Cloud Desktop App?

Please check that your firewall is not blocking required endpoints at Adobe.

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints...

[uldis!]

I have same problem on Windows 10. It worked previously on Windows 7. Outgoing connections are not blocked. Incoming I can not influence, but there should'nt be a need for such.

PS C:\Windows\System32\WindowsPowerShell\v1.0> nslookup www.adobe.com

**************************************

**************************************

**************************************

Non-authoritative answer:

Name:    e7933.dscb.akamaiedge.net

Addresses:  2a02:26f0:ac:19e::1efd

          2a02:26f0:ac:186::1efd

          104.123.145.129

Aliases:  www.adobe.com

          china-www.adobe.com.edgekey.net

          china-www.adobe.com.edgekey.net.globalredir.akadns.net

PS C:\Windows\System32\WindowsPowerShell\v1.0> nslookup www.acrobat.com

**************************************

**************************************

**************************************

Non-authoritative answer:

Name:    e6477.g.akamaiedge.net

Address:  104.75.56.110

Aliases:  www.acrobat.com

          wildcard.acrobat.com.edgekey.net

How do I get it downloaded? Don't you have a normal package, which can be directly downloaded or provided through my corporate network without any fancy, borked downloaders?

[alisterblack]

Hi,

Yes, there are direct downloads of Acrobat installers available.

Acrobat Pro Classic – this will require serial number. https://helpx.adobe.com/acrobat/kb/acrobat-dc-classic-downloads.html

Acrobat Pro Continuous – this will require named user sign-in. https://helpx.adobe.com/ie/acrobat/kb/acrobat-dc-downloads.html

More here: https://www.adobe.com/devnet-docs/acrobatetk/index.html