• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Acrobat Pro DC thinks it is a trial version, but I paid for 1 year, how do I activate it?

New Here ,
Mar 21, 2017 Mar 21, 2017

Copy link to clipboard

Copied

Please help!! I paid for Adobe Acrobat Pro DC for one year on the 20th of March 2017. I have uninstalled and reinstalled and am logged into my account and it is still telling me I have a trial version and I need to put in a serial number only I do not have one. On the Manage Your Teams Page it says my status is Active, but on my products page it says I have no products. I don't seem to have a serial number. I tried to call yesterday and waited on hold for 2 hours then left my phone number. Someone called after 6:00 pm last night when our office was closed and told us to call back, but did not leave a number. Please call me? [XXXXXXXX phone removed as public forum] I am at my wits end and have wasted 4 hours + trying to simply use a product I paid for!

I am on Windows 10.

I have spent hours going round in circles on the Adobe website and cannot find any way to "Chat" even though it says this product should have "chat" support to assist with initial set up.  Every link seems to send me back to where I started (I think I have read and tried every trouble shooting tip listed)  and none of them lead to a link to email Adobe for assistance, chat or submit an online support request. I am seriously frustrated by how difficult this is, I am sure there is a simple solution to this problem and it is outrageous that it is so difficult to get simple assistance.

thank you,

Traci

[Moderator note: personal license info removed due to public forum]

Thanks Moderator, but please can you ask someone to call me and resolve this problem? How do I actually get some support form Adobe?!?!?!

TOPICS
Acrobat

Views

1.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Mar 22, 2017 Mar 22, 2017

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

to use chat:  use a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Votes

Translate

Translate
Community Expert ,
Mar 22, 2017 Mar 22, 2017

Copy link to clipboard

Copied

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

to use chat:  use a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 22, 2017 Mar 22, 2017

Copy link to clipboard

Copied

This issue has now been resolved, thanks @kglad for the link to get chat help

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 23, 2017 Mar 23, 2017

Copy link to clipboard

Copied

you're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 13, 2023 Feb 13, 2023

Copy link to clipboard

Copied

I am having same issue as this oringinal post stated, Acrobat keeps saying my trial is up. My districts plan has plenty of licences and I am an administrator

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2023 Feb 13, 2023

Copy link to clipboard

Copied

LATEST

@default9dy5clkh2yza 

 

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines