Adobe Acrobat "missing redaction capability" via Citrix Session only

[jlefkobeasley]

Our firm is having an Adobe Acrobat "missing redaction capability" via Citrix Session only issue.

Most of the firm uses Adobe Acrobat X (PRO), some users use Adobe Acrobat Standard (which does NOT have redaction capability).

When Acrobat PRO users remotely access the network via Citrix they don't have redaction capabilities.  My engineer re-installed Acrobat Pro on the Citrix server yesterday and it seemed to work.  He checked many things including Group Policies.  Today I tested it and it worked fine Citrixed in as myself, but failed Citrixed in as another Acrobat Pro user.

This is a maddening problem.

Any suggestions?

Thanks so much for your input.  It is greatly appreciated.citrix​Acrobat​Knowledge Base​

[kglad]

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]