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Adobe Admin Console website not working

New Here ,
May 07, 2022 May 07, 2022

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I was trying to cancel my plan for teams so i tried logging in the admin console website to manage my plans but it just won't load. I changed the network and internet connection but I just can't access or even load anything in the website. Its just blank and it only happens with this particular website, any ideas how i can cancel my subscription or load into the website properly please?

thank you!

 

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Admin console , Manage account , Teams , Troubleshooting

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi Holly, 

 

Apologies for the inconvenience caused.

 

For assistance with your Teams Subscription cancellation, you would have to contact supportThere is an option of connecting with the chat support as well, You can initiate the chat by clicking here.

 

Hope this helps.

Charles

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Community Expert ,
May 09, 2022 May 09, 2022

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Do you have cleared cookies and cache?

 

Do you have used a different computer (like a tablet)?

 

If that does not work, I suggest you contact standard support via chat and type "Agent" to get a human answering your request. You will need to specify, that you will need to cancel a Teams subscription, as I'm not certain that the standard chat is trained to handle such requests. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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