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Adobe Adobe Reader CustWiz open failed

New Here ,
Oct 10, 2022 Oct 10, 2022

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I just download CustWiz2100720091_en_US_DC.exe and install it, installation completed but while launching app it shows error" The code execution cannot proceed because mfc140u.dll was not found.  I found the dll from other PC and redeploy it. this error skipped but comes up another error: The application was unable to start correctly (0xc0000007b).

Google wont give answer of this error i have tried installer on 2 different PC same error result.

is it the installer working fine or not?

 

1PC has Adobe reader install 1PC just reimage Windows without any app.

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Acrobat , Deploy and package apps , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Oct 10, 2022 Oct 10, 2022

Reinstall could be tried for the VS C++ package. You might be needing another version of the redistributable package than the one already installed. Try installing the latest one. If you have a computer where this runs properly, looking at what version of redistributable package is installed on it could help.

Also, do check if your computer meets the software requirments(particularly the OS version and its update versions needed) for your version of Adobe Reader.

https://helpx.adobe.com/in/reader/system-requirements-reader-2020.html

...

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Community Expert ,
Oct 10, 2022 Oct 10, 2022

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Try the following

-Manan

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New Here ,
Oct 10, 2022 Oct 10, 2022

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Thx Manan for the tips, forgot to mentioned already tried few time reinstallation before open this post. Tried repair C++ package issue still exist..

the program already running under local admin account

 

in event viewer:

CaptionCustWiz.exe - Application Error
  MessageThe application was unable to start correctly (0xc000007b). Click OK to close the application

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Community Expert ,
Oct 10, 2022 Oct 10, 2022

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Reinstall could be tried for the VS C++ package. You might be needing another version of the redistributable package than the one already installed. Try installing the latest one. If you have a computer where this runs properly, looking at what version of redistributable package is installed on it could help.

Also, do check if your computer meets the software requirments(particularly the OS version and its update versions needed) for your version of Adobe Reader.

https://helpx.adobe.com/in/reader/system-requirements-reader-2020.html

-Manan

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