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Adobe Aero crashing

Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Hello,

I have installed Aero and it was running fine then it started crashing. When opening, it starts to load, then it closes without any errors or notifications. Looking through error logs in Event Viewer I get this:

Faulting application name: Aero.exe, version: 0.1.0.0, time stamp: 0x6089b840
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process ID: 0x3930
Faulting application start time: 0x01d75c2ecd0012b7
Faulting application path: C:\Program Files\Adobe\Adobe Aero (Beta)\Aero.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report ID: 108d3d94-d1e3-4e08-b9c0-ddaa32bbec9b
Faulting package full name:
Faulting package-relative application ID:

 

The search doesn't give any useful answers. I have uninstalled and reinstalled Aero without any change. Then I have uninstalled and reinstalled full Adobe suite, then installed Aero again. Same error. By the way all other apps are working fine.

Anybody come across this? Any advice?

Thank you.

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Enterprise , Troubleshooting

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New Here ,
Jun 11, 2021 Jun 11, 2021

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This version seems to run nowhere:

 

Name der fehlerhaften Anwendung: Aero.exe, Version: 0.1.0.0, Zeitstempel: 0x6089b840
Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.19041.789, Zeitstempel: 0x2bd748bf
Ausnahmecode: 0xc0000409
Fehleroffset: 0x000000000007286e
ID des fehlerhaften Prozesses: 0x7330
Startzeit der fehlerhaften Anwendung: 0x01d75e9b18e7f6ff
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Aero (Beta)\Aero.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\ucrtbase.dll
Berichtskennung: 608d680a-dac8-4d9c-a63d-ac19ad19f199
Vollständiger Name des fehlerhaften Pakets:

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi there, 

 

Please contact the Adobe Aero support team to troubleshoot this issue, you can contact them via https://adobeaero.uservoice.com/ 

 

Hope this helps.

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New Here ,
Jun 11, 2021 Jun 11, 2021

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I already contacted "customercare-support@adobe.com" on 31.05.2021 / 15:20

I got no answer.

-----

Sehr geehrtes Adobe-Support-Team,

 

gibt es zu diesem Fehler schon eine Lösung?

Habe zusätzlich auf meinem PC diese Installation vorgenommen.

Hier trat dieser auch auf.

 

Ist es erforderlich eine aktive Creative-Cloud-Lizenz dafür zu haben?

 

 

 

 

 

Ereignis-Protokoll:

 

Protokollname: Application

Quelle:        Application Error

Datum:         31.05.2021 14:14:03

Ereignis-ID:   1000

Aufgabenkategorie:(100)

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi there, 

 

Adobe Aero support is different, you need to go to the 'contact support' option on this page https://adobeaero.uservoice.com/ to get help. 

 

Please try this and let us know if this helps. 

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