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Adobe AI chat say i don't have a subscription so i can't talk to a humain???

New Here ,
Jul 05, 2024 Jul 05, 2024

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Hi all,

 

I want to download After effect 2021 and i read on a forum to contact support and they give you a link for it. Nice! But when i chat with support (AI) and ask for an Agent, it tell me i don't have an active adobe subscription?

 

Capture d’écran, le 2024-07-05 à 12.14.06.png

I'm working for a company and the plan is with them, do i need to ask the admin to contact the support for me or is there a way for me to do it by myself?

 

Thanks!

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Adobe Employee ,
Jul 07, 2024 Jul 07, 2024

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Hi there, 

 

Yes, your Admin needs to contact support for technical issues. It would be helpful if you can share the error message you are getting, we can take a look and help. 

 

Thanks,

B.V

 

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