Adobe app Permission may be required

[Alex256605110463]

Hi, I'm having issue where I can't seem to use Photoshop on Windows 10 Pro build 19044. I have the Photoshop license already assigned in the Adobe Admin console by admin.

I have try change AppsPanel to true in ServiceConfig.xml file, logout login the Create Cloud Desktop multiple times, restart machine too.

I attached some image for more information (I signed in with Organization profile)

[Kevin Stohlmeyer · Accepted solution]

If you are using the Enterprise Admin console you need to contact your IT Admin for support. They can intiate a ticket with Adobe Support if they cannot resolve the issue.

Adjusting the ServiceConfig file only works if your profile has propegated from the Admin panel with the right permissions. It does take time (sometimes up to 24 hours) depending.

[Alex256605110463]

The Enterprise Admin console does show that the user have Photoshop assigned.

[Kevin Stohlmeyer]

Thats correct, but did they give the user permissions to install manually? Normally in an Enterprise scenario the Admin will deploy the products through an install package created by the Portal. If you expect users to manually manage their own apps, that is an option in the Admin panel.

[Alex256605110463]

Yes, thank you for the information. The issue has been resolved. I got the email from Adobe last night. It is just a delay in the process.

[Kevin Stohlmeyer]

Correct - it can take up to 24 hours depending on your specific setup with authentication and how IT is pushing updates.

[Soothing_photographer5FC5]

YES.THIS THE PROBLEM

[Bani Verma]

Hi there, 

This could be a connectivity issue. Please try the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/3ZVuQzC;

Let us know if this helps. 

^BS