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Adobe CC licensing Temp access saying Free Trial is expired

New Here ,
Apr 02, 2020 Apr 02, 2020

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I have several students who were given temp access saying that Photoshop is giving them notices that their 7-day trial is up. Any idea what might be going on? 

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correct answers 1 Correct answer

Adobe Employee , Apr 03, 2020 Apr 03, 2020

Hi there, 

 

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means they can download the apps and sign in with their

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Adobe Employee ,
Apr 03, 2020 Apr 03, 2020

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Hi there, 

 

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means they can download the apps and sign in with their school ids and they won't get any trial prompt there.

If your students are seeing trial messages even after launching the CC apps, 

then could you please share your school's name with me, I'll check the details and let you know.

You can use the personal message option to do so. 

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