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Adobe CC Package Deployed & Installed, Only Acrobat Appear

New Here ,
Apr 21, 2021 Apr 21, 2021

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Hey everyone,

 

To be brief, I created a CC K-12 licensing package for Mac OS that includes PS, AI, ID, Acrobat, and a few other CC apps. The package is set to shared-device licenses. I deployed it to another device that's complete free of CC files, it has successfully installed, but I'm unable to see anything in my applications folder other than:

  • "Adobe" folder with "AdobePatchFiles" folder within it
  • Adobe Acrobat DC
  • "Adobe Creative Cloud" folder that's completely empty
  • "Adobe Digital Editions.app"

 

Is there a further step that needs to be taken? Any help is appreciated, thanks!

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correct answers 1 Correct answer

Adobe Employee , Apr 22, 2021 Apr 22, 2021

Hello,

By default, the creative cloud desktop app will be included with a license file when you create a shared device license package.

Please confirm if you got the confirmation like "installation successfully" when you tried to install the package. 

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New Here ,
Apr 21, 2021 Apr 21, 2021

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Also, is there a way to create a package without CC desktop application so students do not need to log in (I do not have ARD purchased)?

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Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

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Hello,

By default, the creative cloud desktop app will be included with a license file when you create a shared device license package.

Please confirm if you got the confirmation like "installation successfully" when you tried to install the package. 

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New Here ,
Apr 22, 2021 Apr 22, 2021

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That's correct, it said "installation successful".

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Community Expert ,
Apr 21, 2021 Apr 21, 2021

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[Moderator moved from Using the Community (for questions about using the forums) to Enterprise & Teams.]

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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